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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer (Chinese Speaking) - **Company:** Eeze - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Computer Networks, Ethernet, IP Addressing, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Network Architecture, Routing, Network Service, Remote Desktop Services, Software Engineering, Software Systems, Virtual Local Area Networks, Sonicwall, Information Technology, Fortinet, Firepower, Vmware - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815175871-it-support-engineer-chinese-speaking ## About the Role * BS degree in Information Technology, Computer Science or equivalent * At least five years hands-on technical support experience in Windows Server and VMware environment * Candidates with less experience may consider the IT Officer position. * Hands-on experience in supporting VPN and remote desktop user in a corporate network environment * Familiar with Microsoft Active Directory and Exchange * Knowledge of Office 365, Microsoft 365 and Azure * Knowledge in enterprise ethernet, VLANs, routing, switching and IP addressing is an advantage * Knowledge in Security Product, such as FortiGate, SonicWall and Firepower ## Description Eeze, Hammersmith, England, United Kingdom IT Support Engineer (Chinese Speaking) * Providing support to end users for IT incidents * Interacting with various parties such as network services, infrastructure, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. * Developing and maintaining information architectures (data, application, network) ensuring the system is on-line daily. * Providing hardware and software support and solutions to end users on desktop and laptop problems * Providing support on all corporate platforms/applications during establishment and to end users after online * Ensuring uptime of all desktop systems in line with any SLAs * Providing regular progress reports to management * Ensuring assigned working tasks are kept up to date and that support issues are resolved in a timely manner * Ensuring sufficient monitoring and alerting is in place for all relevant desktop systems * Keeping asset management systems up to date at all times * Providing network infrastructure and security establishment at corporate level/ in new working site Qualifications * BS degree in Information Technology, Computer Science or equivalent * At least five years hands-on technical support experience in Windows Server and VMware environment * Candidates with less experience may consider the IT Officer position. * Hands-on experience in supporting VPN and remote desktop user in a corporate network environment * Familiar with Microsoft Active Directory and Exchange * Knowledge of Office 365, Microsoft 365 and Azure * Knowledge in enterprise ethernet, VLANs, routing, switching and IP addressing is an advantage * Knowledge in Security Product, such as FortiGate, SonicWall and Firepower We Offer * Experience a dynamic and team-oriented work environment. * Opportunities for personal growth and learning. * An open, inclusive and supportive team where you will be valued, and your suggestions will be welcome. * 26 days paid holiday per year, in addition to local public holidays. * Risk Benefits such as pension, Life Assurance (4x annual salary), Private Medical Insurance. * Team Building activities. * Local discounts and more...! 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