> Markdown version of [/jobs/ext/2258558-support-analyst](https://www.wearedevelopers.com/jobs/ext/2258558-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Analyst

- **Company:** Apache Associates
- **Location:** Manchester, UK
- **Contract:** Permanent contract
- **Skills:** Software Documentation, Software Systems
- **Published:** August 26, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815083818-support-analyst

## About the Role

* Experience of SYSPRO ERP
 * Previous experience of ERP support/Help Desk
 * Full understanding of product testing, test documentation and test plans
 * Strong organisational skills
 * Experienced at supporting end users/customers

If you have what it takes to join this highly dynamic team and constantly evolving organisation, this could be the perfect opportunity for you. You will have future career opportunities, appealing benefits and be part of a growing business.

## Description

You'll be joining a dynamic team for a leading global supplier for software solutions. Are you a Support Analyst looking for a role with job longevity and to build a career? If so, we'd love to hear from you. You will have the flexibility of hybrid working and appealing benefits.

As the Support Analyst you will be providing 1st, 2nd and 3rd line support to our clients existing customer base. Understanding business process, some internal training and ideally experience of working with SYSPRO ERP.

Responsibilities:

 * Provide remote and telephone support to customers
 * Product testing on new and existing products
 * Provide internal training
 * Build and share knowledge on new features of software
 * To give advice and support teams with any project issues so they can be resolved
 * Strong understanding of business processes, logistics
 * Work alongside the Support Desk Manager to help ensure opportunities are grown and customer expectations met

Skills:

 * Experience of SYSPRO ERP
 * Previous experience of ERP support/Help Desk
 * Full understanding of product testing, test documentation and test plans
 * Strong organisational skills
 * Experienced at supporting end users/customers

If you have what it takes to join this highly dynamic team and constantly evolving organisation, this could be the perfect opportunity for you. You will have future career opportunities, appealing benefits and be part of a growing business.

Due to the number of applications, we will only respond to candidates matching the skills and experience required.

Apply

Upload Your CV

Please check to confirm you are happy for us to process your data in accordance with our terms and privacy policy .


## Related Videos

- [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega)
- [Humanizing Your Documentation](https://www.wearedevelopers.com/videos/476-humanizing-your-documentation)
- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)
- [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last)
- [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation)
- [Why Is Software Documentation Still Static – And Why Modern Browsers Deserve Better](https://www.wearedevelopers.com/videos/2054-why-is-software-documentation-still-static-and-why-modern-browsers-deserve-better)

## Related Articles

- [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)