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# Anaplan Support Analyst

- **Company:** gb
Monzo
- **Location:** London, UK (Remote available)
- **Salary:** £42,500.0 - £50,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Integrity, Anaplan
- **Published:** August 26, 2026
- **Apply:** https://www.totaljobs.com/job/support-analyst/monzo-job107897195

## About the Role

* Anaplan Expertise: Hands-on experience supporting and maintaining Anaplan workspaces/models (Anaplan Level 2 Model Builder certification or equivalent is highly desirable).
 * Managed Change Requests & Supported Systems: Proven track record handling Change Requests, user support tickets, and system enhancements in a CoE or support structure.
 * Model Building Skills: Functional understanding of Anaplan model architecture and formula building, with the ability to assist in active model development.
 * Experience Training Users: Strong communication and facilitation skills, with a passion for training and empowering non-technical users on Anaplan functionality.
 * An Understanding of Finance: Solid foundational understanding of financial modelling, FP&A principles, or finance workflows.
 * AI Tooling: Familiarity with AI tools, including the ability to write effective prompts. You should demonstrate curiosity for how AI can be used to improve processes and solve problems more effectively.
 * Domain Experience: Banking or financial services experience is a bonus, but not essential! We will consider candidates from non-financial industries

## Description

As an Anaplan Support Analyst, you will play a pivotal role in driving the success of our Anaplan platform and supporting our broader Centre of Excellence (CoE). Working directly alongside our Lead Solutions Architect, Model Builders, and the FP&A team, you will act as the key engine powering daily operations-managing change requests, facilitating user training, and getting hands-on with model building activities to enhance our financial planning ecosystem.

?? You'll play a key role by…

 * Implementing Change Requests: Managing, triaging, and delivering end-to-end Change Requests across our Anaplan models to ensure seamless business operations.
 * Supporting Model Building: Collaborating closely with Lead Solutions Architect and Model Builders to assist in building, testing, and implementing new functionalities and enhancements.
 * Providing Training & Supporting End Users: Designing and delivering engaging training sessions and documentation to upskill end-users across FP&A and Finance Business Partner teams.
 * Maintaining & Optimising Models: Maintaining data integrity, managing user access, monitoring model performance, and troubleshooting issues as they arise.


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