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# First Line IT Support Job * High Wycombe

- **Company:** Tieva Limited
- **Location:** High Wycombe, UK
- **Salary:** £21,000.0 - £24,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Asymmetric Digital Subscriber Line, Antivirus Softwares, Backup Devices, Dynamic Host Configuration Protocol, Domain Name System (DNS), Internetworking, Microsoft Office, Windows Servers, Windows Remote Assistance, Server Administration, Service Pack, Windows Desktop, Data Logging
- **Published:** August 26, 2026
- **Apply:** https://www.totaljobs.com/job/first-line-it-support/tieva-limited-job107901776

## About the Role

* Minimum of 1 years in a Desktop Support environment
 * Proficient with Windows Desktop Operating Systems essential (Windows 7/ 8/ 10) / MAC
 * Basic Experience with Windows Server Operating Systems
 * Proficient with Microsoft Office Applications essential (2016 / 2019 / Office 365)
 * Basic Networking knowledge ex (DHCP, DNS)
 * Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre.
 * Basic Experience with Enterprise Antivirus packages
 * Basic Experience Backup management, * A Levels
 * A+, N+ or Microsoft MCSA /MCSE optional
Other requirements:

 * Have previous IT remote telephone support experience
 * Fluency in English is mandatory
 * Good personality
 * Willingness to learn

## Description

Following company training the successful applicant will be responsible for a smooth and seamless provision of IT support for both internal and external clients., The day to day role will involve resolving issues and support for management and employees of our group of companies from a ticket-based system. In addition, the role will require the successful applicant aiding and supporting our external customer base, as necessary., * Remote IT Telephone Support for customers

 * Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access.
 * Provide remote support using any industry accepted remote support software.
 * Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services.
 * Adherence to a call logging process
 * Password resets/mail routing/new accounts etc.
 * Logging customer queries and meeting SLA's
 * Updating existing tickets with SLA time
 * Remote IT Maintenance for customers
 * Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers.
 * Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice.
 * Scheduled Server maintenance
 * Onsite IT Support for customer
 * Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers.
 * Onsite Project installation work
 * Escalate when needed to in accordance with SLA


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