> Markdown version of [/jobs/ext/2258676-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/2258676-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Pax2Pay Ltd - **Location:** Bristol, UK (Remote available) - **Salary:** £26,000.0 - £28,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Confluence, JIRA, Collaborative Software, Software Debugging, Monitoring of Systems, SQL Databases, Extensible Markup Language (XML), Information Technology, Slack, Web Technologies, Gsuite - **Published:** August 26, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5857162105 ## About the Role Thanks to our growing success, we are looking for an enthusiastic Technical Support Engineer to join our team. This is an exciting opportunity to gain hands-on experience in travel tech, work with international clients, and build your technical skillset in a collaborative, supportive environment., * Basic understanding of XML and SQL. * Foundational familiarity with APIs and web-based technologies. * Exposure to productivity and collaboration tools such as Google Workspace, Jira, Confluence, and Slack. * Basic knowledge of incident management processes and support frameworks (e.g., ITIL principles). Ideally previous experience in a similar role. * Formal education or a strong personal interest in IT, Computer Science, or a related field. Competencies & Mindset * Career Ambition: A strong passion for learning, taking initiative, and actively driving your own progression as your product knowledge grows. * Communication: Clear and effective written and verbal communicator with strong interpersonal skills. * Problem-Solving: Strong troubleshooting abilities with a logical, analytical approach. * Composure & Quality: Able to maintain composure, focus, and quality in high-pressure or fast-paced situations. * Collaboration & Ownership: Highly organised team player who takes ownership of assigned tasks and manages time effectively. * Collaboration, Teamwork & Ownership: A highly organised and supportive team player who takes ownership of assigned tasks, manages time effectively, and enjoys sharing knowledge to deliver exceptional support., Applicants must have the right to work in the UK. ## Description Your progression matters to us. We see this role as the launchpad for your career at Paxport. We are seeking an ambitious individual eager to learn. Once you gain confidence and build solid product knowledge, there is a clear, structured progression path directly into a Mid-Level Engineer role as your technical capabilities expand., As a Technical Support Engineer, you will play a vital role in providing high-quality technical support to both internal and external users of Paxport UK's product suite. You will act as the primary point of contact for support requests, triaging and resolving issues while delivering first class customer support. Tasks and Responsibilities You will be at the heart of our support team, acting as the first point of contact for customer and incident support requests, ensuring timely handling in line with agreed SLAs. You will also closely work with our internal development and commercial teams to provide operational support. * Ticket Triage & System Monitoring: Prioritise incoming support requests against agreed SLAs and conduct routine system monitoring. * Technical Problem Solving: Troubleshoot, debug, and resolve technical issues across Paxport UK's product suite. * Supplier Coordination: Track and escalate technical issues with third-party suppliers to ensure swift resolution. * Knowledge Sharing: Create and update technical documentation, FAQs, and troubleshooting guides for internal and external knowledge bases. * Continuous Improvement: Analyse support trends and metrics to proactively address recurring issues, improve self-service capabilities, and optimise workflows. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Leading Through Stagility: Human Capital Trends That Redefine Work](https://www.wearedevelopers.com/videos/1717-leading-through-stagility-human-capital-trends-that-redefine-work) ## Related Articles - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)