> Markdown version of [/jobs/ext/2258707-1st-line-engineer](https://www.wearedevelopers.com/jobs/ext/2258707-1st-line-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line Engineer - **Company:** James Frank Associates - **Location:** Tonbridge, UK - **Salary:** £28,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Domain Name System (DNS), Local Area Networks, Software Deployment, Office365 - **Published:** August 26, 2026 - **Apply:** https://www.reed.co.uk/jobs/1st-line-engineer/57280538 ## About the Role Our client, a leading IT Service Provider is seeking a keen, enthusiastic and switched-on 1st Line Engineer to join their team on a full-time, permanent basis. Due to exciting growth plans our client is looking to add a 1st Line Engineer to the team. The successful candidate will have a minimum of 1 years' experience in a similar IT role, ideally within an MSP although other industries will be considered, where you have gained experience providing a high-level of 1st Line support to client and users. You will be looking to take the next step in your career with the opportunity to work with a broad range of clients, learning from 2nd and 3rd Line Engineers alongside you., * Previous experience in providing a high-level of desktop, networking and infrastructure support * Experience with MS technologies - Windows OS, MS 365 * Basic networking fundamentals - LAN, DNS, DHCP * Active Directory experience * Excellent communicator, confident liaising with colleagues and clients of all levels both over the phone, via email and face to face This is an excellent opportunity for a 1st Line Engineer to join a successful business who are leaders within their field. ## Description * Act as the first point of contact for any questions or queries, completing 1st Line tickets with a high-degree of accuracy and attention to detail * Ensure all tickets and queries are completed within agreed SLAs * Carry out hardware and software installations, including setting up printers, routers, PCs and AV equipment * Escalate any unresolvable issues to more senior Engineers * Make sure a high-level of customer service is maintained and provided to clients at all times ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Live doom II deathmatch with John Romero](https://www.wearedevelopers.com/videos/625-live-doom-ii-deathmatch-with-john-romero) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Challenges for omnichannel applications at ALDI: Data distribution and offline capabilities](https://www.wearedevelopers.com/videos/747-challenges-for-omnichannel-applications-at-aldi-data-distribution-and-offline-capabilities) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)