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# VoIP Engineer

- **Company:** VoIP Supply, LLC
- **Location:** Buffalo, NY, United States
- **Experience:** Expert
- **Salary:** $58,434.0 - $80,372.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Databases, Issue Tracking Systems, Firewalls (Computer Science)
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4d95a050209ac120

## About the Role

Do you have experience in Voice over internet protocol (VoIP) configuration?, * Technical expertise, particularly SIP, VoIP, Networking , Firewalls and Unified Communications

 * Experienced using technology to increase efficiency and effectiveness.
Particularly adept at researching and learning new products, services, tools and other productivity enhancing technologies

 * Must be able to provide oversight and direction on custom provisioning needs
 * Must be able to manage an internal knowledge-base and internal/external
ticketing system

 * Previous experience in VoIP and/or telephony or equivalent schooling is
preferred, * VoIP: 1 year (Required)

## Description

* Timely, accurate and positive response and resolution to customer's technical support needs and questions
 * Maintaining an organized database of knowledge, solutions and FAQs for
internal utilization.

 * Completely and accurately assisting with configured services for customers.
 * Properly test and troubleshoot hardware prior to defective return and test
returned RMA's for issues/problems etc.

 * Oversight and assistance with provisioning of phones and configuring IP PBXs.
 * Provide pre-sales and tier 1 technical support when requested.
 * Maintain required technical certifications based on various brand requirements.
 * Test new products in a lab environment to determine new markets for growth.
 * Create and conduct technical trainings for internal staff, including new products
and technology refreshers.

 * Manage lab and inventory of equipment assigned to.


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