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# IT Service Manager

- **Company:** DGH Recruitment
- **Location:** London, UK
- **Experience:** Expert
- **Salary:** £80,000.0 - £90,000.0
- **Contract:** Permanent contract
- **Skills:** Information Technology, Servicenow
- **Published:** August 26, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815193079-it-service-manager

## About the Role

* Strong background in IT Service Management with deep understanding of ITSM tools and frameworks
 * ITIL qualified (v3 or v4) with practical application of core service management disciplines
 * Experience in leading Incident, Problem, and Change Management processes
 * Hands-on ServiceNow platform experience including ITSM module administration
 * Proven ability to manage vendor relationships and ensure accountability
 * Skilled in creating service documentation and delivering training to stakeholders
 * Experience in legal or professional services (desirable)
 * Strong organisational, leadership, and stakeholder management skills

## Description

Senior Legal IT Recruitment Consultant (Delivering high calibre IT talent to leading law firms on permanent and interim bases) - IT Service Manager

IT Service Manager - Permanent - London/Hybrid

A fantastic opportunity has arisen for an IT Service Manager to join a London based law global firm on a permanent basis.

Key Responsibilities

 * Own the end-to-end delivery and lifecycle of IT services, ensuring alignment with business strategy
 * Lead continual service improvement initiatives and represent ITSM in strategic forums
 * Drive and oversee Incident, Problem, and Major Incident Management processes
 * Coordinate and lead Major Incident resolution, reviews, and risk mitigation
 * Manage the Change Management process, including CAB participation and policy reviews
 * Oversee Capacity & Event Management including patching compliance and monitoring
 * Deliver service reporting and governance, including KPI reviews and COO performance updates
 * Engage stakeholders to drive service improvement and vendor accountability
 * Line manage a small ITSM team, fostering growth and collaboration
 * Own and administer the ServiceNow platform (global admin), managing upgrades and enhancements
 * Maintain and improve ITSM documentation, policies, and joiner/mover/leaver processes

Key Experience Required

 * Strong background in IT Service Management with deep understanding of ITSM tools and frameworks
 * ITIL qualified (v3 or v4) with practical application of core service management disciplines
 * Experience in leading Incident, Problem, and Change Management processes
 * Hands-on ServiceNow platform experience including ITSM module administration
 * Proven ability to manage vendor relationships and ensure accountability
 * Skilled in creating service documentation and delivering training to stakeholders
 * Experience in legal or professional services (desirable)
 * Strong organisational, leadership, and stakeholder management skills

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Legal Services and Law Practice

Location

London, England, United Kingdom

Salary

£80,000.00-£90,000.00


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