> Markdown version of [/jobs/ext/2259315-service-desk-manager](https://www.wearedevelopers.com/jobs/ext/2259315-service-desk-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Manager

- **Company:** developrec
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple IOS, JIRA, Issue Tracking Systems, System Center Configuration Manager, Software Engineering, Office365, Information Technology, Servicenow
- **Published:** August 26, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815065546-service-desk-manager

## About the Role

* Proven experience managing an IT Service Desk team within a fast-paced, service-oriented environment
 * Strong leadership and people management skills, with the ability to coach, motivate, and develop a young and growing team
 * Solid technical understanding of enterprise IT environments, including Windows, iOS, and device management
 * Experience using ticketing systems such as Jira Service Management or ServiceNow, with a track record of improving SLA performance
 * Familiarity with migrations, acquisitions, and integrations is highly desirable
 * Confident communicator with the ability to engage senior stakeholders and provide VIP-level support

## Description

Overview

IT Service Desk Manager (14-Month FTC mat-cover) - Onsite in London

We're working with a fast-paced, forward-thinking organisation in London that's looking for an IT Service Desk Manager to join them on a 14-month maternity cover contract.

Responsibilities

 * Lead and manage a team of 10 engineers across 1st line, 2nd line, and deployment functions, ensuring effective service delivery
 * Drive SLA performance and ensure incidents are resolved efficiently, maintaining a high-quality support function
 * Oversee migrations, acquisitions, and onboarding projects, supporting seamless integration of systems and users
 * Provide proactive VIP-level support to senior stakeholders and executives, ensuring their technical needs are met
 * Collaborate closely with internal teams including HR, L&D, infrastructure, and cybersecurity as well as external vendors
 * Monitor KPIs, analyse team performance, and implement continuous service improvements

What Are We Looking For?

 * Proven experience managing an IT Service Desk team within a fast-paced, service-oriented environment
 * Strong leadership and people management skills, with the ability to coach, motivate, and develop a young and growing team
 * Solid technical understanding of enterprise IT environments, including Windows, iOS, and device management
 * Experience using ticketing systems such as Jira Service Management or ServiceNow, with a track record of improving SLA performance
 * Familiarity with migrations, acquisitions, and integrations is highly desirable
 * Confident communicator with the ability to engage senior stakeholders and provide VIP-level support

Key Technologies

 * Microsoft 365 Suite
 * SCCM

Seniority level

 * Mid-Senior level

Employment type

 * Contract

Job function

 * Information Technology

Industries

 * Software Development

Chiswick, England, United Kingdom


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)
- [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle)

## Related Articles

- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)