> Markdown version of [/jobs/ext/2259407-it-helpdesk-support-contract](https://www.wearedevelopers.com/jobs/ext/2259407-it-helpdesk-support-contract). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Support contract - **Company:** E-Frontiers - **Location:** Greater London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Agile Methodology, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, System Center Configuration Manager, Network Connections, Citrix Systems, Windows PowerShell, TCP/IP, Peripherals, Microsoft InTune, Information Technology, Gsuite, Wsus, Windows Client - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815153963-it-helpdesk-support-contract ## About the Role * Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services. * Strong working knowledge of Windows 11 environments, Microsoft 365 administration, Gsuite and Citrix platforms. * Experience with Manage Engine, WSUS, and automated software deployment. * Basic PowerShell scripting for user and system administration. * Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts. * Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion). * Understanding of ITIL service management processes and ticketing systems. * Understanding of AGILE work methodology. * Excellent communication and interpersonal skills; proven ability to support high-profile users in demanding environments. * A proactive and customer-oriented approach to technical problem solving. ## Description Direct message the job poster from E-Frontiers Senior Infrastructure Recruitment Consultant at E-Frontiers Ltd Key Responsibilities * Provide first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely. * Manage and resolve incidents, service requests, and technical issues in accordance with ITIL standards and internal SLAs. * Build, configure, and maintain desktop and laptop systems, peripherals, and network connectivity within trading environments. * Administer and support core platforms including Microsoft 365, Gsuite, Citrix, SCCM, and Intune. * Troubleshoot and resolve hardware, software, and network-related issues on Windows client/server systems. * Support market data and trading applications, including Bloomberg, Reuters Workspace, and IonTrading. * Assist in user onboarding and offboarding, ensuring secure and compliant technology setup for new and departing employees. * Maintain accurate documentation for incidents, processes, and configuration changes. * Collaborate with infrastructure, networking, and application support teams to ensure seamless IT service delivery. * Participate in internal audits, system reviews, and ongoing service improvement initiatives. Required Skills and Experience * Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services. * Strong working knowledge of Windows 11 environments, Microsoft 365 administration, Gsuite and Citrix platforms. * Experience with Manage Engine, WSUS, and automated software deployment. * Basic PowerShell scripting for user and system administration. * Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts. * Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion). * Understanding of ITIL service management processes and ticketing systems. * Understanding of AGILE work methodology. * Excellent communication and interpersonal skills; proven ability to support high-profile users in demanding environments. * A proactive and customer-oriented approach to technical problem solving. Additional Information * Seniority level: Mid-Senior level * Employment type: Contract * Job function: Information Technology * Industries: Desktop Computing Software Products Referrals increase your chances of interviewing at E-Frontiers by 2x Get notified about new Information Technology Help Desk Support jobs in London, England, United Kingdom. ## Related Videos - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)