> Markdown version of [/jobs/ext/2260220-it-service-delivery-manager](https://www.wearedevelopers.com/jobs/ext/2260220-it-service-delivery-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Delivery Manager

- **Company:** Moore Kingston Smith
- **Location:** London, UK
- **Salary:** £74,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Online Services, Cyber Security, Document Management Systems, Microsoft Office, Microsoft InTune, Information Technology, Deployment Automation
- **Published:** August 26, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815045184-it-service-delivery-manager

## About the Role

* Proven experience leading a multi-site IT Service Desk or enterprise support function.
 * Strong leadership skills, with the ability to coach and motivate technical teams.
 * Broad technical knowledge across Microsoft Intune, Azure, Office 365, Exchange Online, Windows Autopilot, and IT security.
 * Track record in managing high-impact incidents and driving continuous service improvement.
 * Excellent stakeholder management and communication skills.
 * Beneficial: Microsoft certifications, experience in professional services or regulated industries, and knowledge of accountancy/document management systems (e.g. Sage, AlphaTax, Worksite DMS).

## Description

Overview

At Moore Kingston Smith, we believe outstanding client service starts with brilliant people. We're a leading professional services firm, and we're looking for a Service Delivery Manager to lead the delivery and continuous improvement of IT services across our growing business.

Application Deadline: 14 September 2025

Department: IT Support

Location: City, London

Compensation: £74,000 / year

What you'll be doing

 * Lead and develop a geographically distributed IT support team.
 * Manage day-to-day IT service delivery across Service Desk, infrastructure, and networking.
 * Oversee incident, problem, and change management, ensuring swift resolutions.
 * Act as ITIL lead, embedding best practice across the function.
 * Monitor SLAs, KPIs, and service data, using insights to recommend improvements.
 * Champion a user-focused service culture and support smooth transitions for new projects and systems.

What we're looking for

 * Proven experience leading a multi-site IT Service Desk or enterprise support function.
 * Strong leadership skills, with the ability to coach and motivate technical teams.
 * Broad technical knowledge across Microsoft Intune, Azure, Office 365, Exchange Online, Windows Autopilot, and IT security.
 * Track record in managing high-impact incidents and driving continuous service improvement.
 * Excellent stakeholder management and communication skills.
 * Beneficial: Microsoft certifications, experience in professional services or regulated industries, and knowledge of accountancy/document management systems (e.g. Sage, AlphaTax, Worksite DMS).

Benefits

 * Hybrid working, with our London City office as your base.
 * Transparent pay framework, with salary reviews twice a year.
 * 25 days annual leave + 3 days at Christmas (plus option to buy/sell).
 * Private medical insurance, pension, income protection, and wellbeing support.
 * A flexible benefits scheme - from gym memberships and health assessments to tech and pet insurance.
 * A culture that values inclusion, professional growth, and making a positive impact.

Interested? Apply today and help shape how technology empowers our people and clients.


## Related Videos

- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system)
- [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)