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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Interim UX Designer - **Company:** Gofractional - **Location:** Salford, UK - **Experience:** Expert - **Contract:** Contract - **Skills:** Website Wireframe, Figma - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815238969-interim-ux-designer ## About the Role * Can quickly understand complex service journeys * Designs with empathy and behavioural insight * Thrives in a fast-moving environment * Balances quality with pragmatism * Proven experience in UX / Product Design * Strong journey and systems thinking * Experience designing complex service flows * Ability to simplify high-friction or high-emotion interactions * Confident working under time constraints * Experience working in cross-functional product teams * Proficiency in Figma * Strong communication skills Desirable * Experience in telecoms, utilities, fintech, insurance or subscription services * Experience designing for both web and native app * Experience improving retention or reducing contact drivers * Familiarity with behavioural design principles ## Description Who you are * Can quickly understand complex service journeys * Designs with empathy and behavioural insight * Thrives in a fast-moving environment * Balances quality with pragmatism * Proven experience in UX / Product Design * Strong journey and systems thinking * Experience designing complex service flows * Ability to simplify high-friction or high-emotion interactions * Confident working under time constraints * Experience working in cross-functional product teams * Proficiency in Figma * Strong communication skills Desirable * Experience in telecoms, utilities, fintech, insurance or subscription services * Experience designing for both web and native app * Experience improving retention or reducing contact drivers * Familiarity with behavioural design principles What the job involves * We're looking for a confident, delivery-focused UX Designer to join us on a 6-month fixed-term contract, focused on improving our service and retention experiences across web and app * You'll be working on journeys that help customers: + Self-serve confidently + Resolve issues smoothly + Understand their products clearly + Feel supported during moments of friction + Stay with us because the experience works * This is an autonomous role - we need someone who can plug in quickly and deliver impact from early on * Designing and improving end-to-end service and retention journeys * Identifying friction points within existing customer flows * Creating wireframes, journey maps, and prototypes for iterative testing * Collaborating closely with Product, Engineering, Care and Research * Designing within existing design system constraints * Balancing short-term quick wins with longer-term experience improvements * Presenting work clearly and confidently to stakeholders * Contributing to design critiques and team collaboration Within 6 months, you'll: * Confidently own and ship improvements to key service journeys * Learn, grow, and develop your skills as a designer/communicator * Reduce friction in priority retention moments * Contribute positively to team critiques and collaboration * Support the wider design team by delivering at paceLeave behind clear documentation and rationale for future iteration Contract Details: * 6 Month Fixed Term Contract * Location: Salford Quays, Manchester * Level: Mid and Senior * Salary: Not provided * Performance-related bonus opportunities * Required tool: Figma ## Related Videos - [Fireside Chat with Kris Rasmussen, CTO at Figma](https://www.wearedevelopers.com/videos/982-fireside-chat-with-kris-rasmussen-cto-at-figma) - [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis) - [Bridging the Gap](https://www.wearedevelopers.com/videos/794-bridging-the-gap) - [Designing the Future of Human<>Agent Collaboration](https://www.wearedevelopers.com/videos/1447-designing-the-future-of-human-agent-collaboration) - [UX in the Dev Cycle: Moving from Handoff to Handshake](https://www.wearedevelopers.com/videos/1467-ux-in-the-dev-cycle-moving-from-handoff-to-handshake) - [Bridging the gap between design and development](https://www.wearedevelopers.com/videos/992-bridging-the-gap-between-design-and-development) ## Related Articles - [10 Essential Figma Plugins for Frontend Developers in 2023](https://www.wearedevelopers.com/magazine/262-10-essential-figma-plugins-for-frontend-developers-in-2023) - 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