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# Second Line Support Engineer

- **Company:** RedRock Resourcing
- **Location:** Chippenham, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Windows Servers
- **Published:** August 26, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815256614-second-line-support-engineer

## About the Role

* Experience in an IT support or service desk environment
 * Good knowledge of Microsoft 365, Windows, and Active Directory
 * Exposure to Windows Server and Azure environments
 * Able to manage workload independently and prioritise effectively
 * Strong communication skills with the ability to simplify technical issues
 * Comfortable working in a fast-paced, time-sensitive environment

## Description

An established organisation is seeking a hands-on Second Line Support Engineer to play a key role in the day-to-day running of their IT function. This is a varied, user-focused position where you'll support colleagues across the business while also contributing to system upgrades, improvements, and wider IT initiatives.

Key responsibilities

 * Provide 1st and 2nd line support for IT issues and requests
 * Deliver day-to-day support across hardware, software, and core systems
 * Support users both on-site and remotely
 * Assist with system upgrades, deployments, and continuous improvement work
 * Help ensure systems remain secure, stable, and high-performing
 * Manage support tickets and liaise with external providers when required

What we're looking for

 * Experience in an IT support or service desk environment
 * Good knowledge of Microsoft 365, Windows, and Active Directory
 * Exposure to Windows Server and Azure environments
 * Able to manage workload independently and prioritise effectively
 * Strong communication skills with the ability to simplify technical issues
 * Comfortable working in a fast-paced, time-sensitive environment

What's on offer

 * Broad exposure across different areas of IT
 * Opportunity to get involved in projects and build your experience
 * Collaborative team environment with room to progress

Please note: Sponsorship is not available for this position.


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