> Markdown version of [/jobs/ext/2260986-it-technical-team-lead](https://www.wearedevelopers.com/jobs/ext/2260986-it-technical-team-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Team Lead - **Company:** Enso Recruitment - **Location:** Newry, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Hyper-V, Windows Servers, Networking Basics, Routing, Azure Active Directory, Virtual Local Area Networks, Virtualization Technology, Backup and Restore, Firewalls (Computer Science), Build Management, Information Technology, Vmware - **Published:** August 26, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815091761-it-technical-team-lead ## About the Role This is a hands-on role blending people leadership, service delivery ownership and strong mid-level technical capability across Microsoft and core infrastructure., * Proven experience leading or managing a service desk / technical support team (MSP or IT services environment preferred) * Strong people leadership skills with the ability to build a positive, customer-focused culture * Strong organisational skills and operational discipline (queues, priorities, SLAs, reporting) * Solid technical knowledge across: Windows Server & Active Directory, Microsoft 365 / Azure AD, Networking fundamentals (VLANs, firewalls, routing), Virtualisation (VMware / Hyper-V), Backup & disaster recovery concepts * Excellent communication skills (written and verbal) * Full driving licence (due to occasional travel between sites) * Wellness Budget * Great Personal Development Budget ## Description Enso Recruitment is proud to be working with a leading Managed Services organisation who are expanding their on-site support leadership capability. They are now seeking an IT Technical Team Lead to guide and support a dedicated service desk team, based primarily on-site with a key customer in Newry, with occasional visits to a second customer site in Antrim. This is a hands-on role blending people leadership, service delivery ownership and strong mid-level technical capability across Microsoft and core infrastructure. The Opportunity You'll lead a customer-facing support team, ensuring high service standards, strong customer satisfaction, and consistent performance against SLAs. You'll act as the key escalation point for complex issues, support day-to-day operations, and help drive continuous improvement across processes, reporting, and delivery. Key Responsibilities Leadership & People Management * Lead, motivate, and develop a technical support team across varying experience levels * Set expectations, monitor KPIs, provide feedback, and support performance reviews * Coach and mentor team members, supporting skill development and progression * Run daily team stand-ups and communicate updates clearly to stakeholders * Promote best practice across system builds, patching, documentation, and maintenance * Provide technical guidance and explain solutions clearly to end users and stakeholders Service Delivery & Customer Management * Ensure SLA and KPI targets are consistently met or exceeded * Act as an escalation point for complex incidents, balancing technical resolution and customer communication * Attend customer meetings (on-site and remote) and manage expectations professionally * Collaborate with wider internal teams to ensure a smooth client experience Operational & Reporting * Schedule and prioritise workloads, ensuring effective coverage for incidents and service requests * Monitor ticket queues, escalation routes, and service desk metricsDrive process improvements to increase efficiency and quality * Oversee customer reporting (including RCA outputs where required) * Maintain accurate documentation and operational reporting for leadership review About You * Proven experience leading or managing a service desk / technical support team (MSP or IT services environment preferred) * Strong people leadership skills with the ability to build a positive, customer-focused culture * Strong organisational skills and operational discipline (queues, priorities, SLAs, reporting) * Solid technical knowledge across: Windows Server & Active Directory, Microsoft 365 / Azure AD, Networking fundamentals (VLANs, firewalls, routing), Virtualisation (VMware / Hyper-V), Backup & disaster recovery concepts * Excellent communication skills (written and verbal) * Full driving licence (due to occasional travel between sites) * Wellness Budget * Great Personal Development Budget * 21 Days PTO + Stat Days * Pension To find out more about this opportunity, hit Apply or reach out to a member of the Enso Recruitment team today! ️? ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Hiring Technical Leaders: Promote from Within or Go External?](https://www.wearedevelopers.com/videos/100167-hiring-technical-leaders-promote-from-within-or-go-external) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)