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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Assistant - **Company:** Aarsleff Ground Engineering - **Location:** Newark-on-Trent, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Issue Tracking Systems, Information Technology Operations, Phishing, Microsoft SharePoint, Office365, Software Troubleshooting, User Administration - **Published:** May 23, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=8a2b958f9d6079c7 ## About the Role Do you have experience in SharePoint?, Well organised and reliable Approachable and patient with non-technical users Able to prioritise tasks in a busy environment Team-focused with a positive attitude Professional and security-aware Qualifications and Experience Essential Some prior experience in an IT support, service desk, or technical support role (commercial, education, placement, or apprenticeship) Basic knowledge of: Windows 11 Microsoft 365 applications Good customer service and communication skills Ability to follow procedures and work to defined processes Willingness to learn and develop technical skills Desirable Experience with a ticketing system Basic exposure to Active Directory or Entra ID user administration Entry-level IT qualification (or working towards one), such as: Microsoft Fundamentals IT apprenticeship framework ## Description The IT Support Assistant provides front line technical support to users across the organisation. The role focuses on resolving common IT issues, performing routine support tasks, and escalating more complex problems to senior staff. This position is suited to someone early in their IT career with some prior hands on experience who is looking to develop within a structured IT team. This IT Support Assistant role will be provided structured development with the IT support team, training and mentoring from the senior IT staff, and allow exposure to security, infrastructure, and the wider IT operations. Duties will include but are not limited to: First Line User Support: Provide first line IT support via service desk, email, phone, and in person Resolve common issues including: o Password resets and account access o Microsoft 365 user issues (Outlook, Teams, OneDrive, Sharepoint) o Basic hardware and software troubleshooting Log, update, and close support tickets accurately in line with procedures Account & Device Support: Assist with user joiners, movers, and leavers Build, configure, and issue laptops and Mobile Devices Install approved software and apply standard updates Maintain basic IT asset records Escalation & Team Working: Escalate incidents that cannot be resolved at Level 1 Work closely with senior IT support staff Follow agreed escalation paths and IT processes Documentation & Administration: Follow IT policies, procedures, and security standards Complete clear and accurate ticket notes Assist in maintaining user guides and internal documentation Security Awareness: Always adhere to security best practices Recognise and report potential security concerns (e.g. phishing) Support basic security tasks under supervision ## Related Videos - [Passkeys: Truly Phishing-Resistant? 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