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# Technology Products Support Officer

- **Company:** McHale Komatsu Ltd
- **Location:** Redditch, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Outlook, Issue Tracking Systems, Remote Access Technology, Satellite Navigation, GNSS
- **Published:** May 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=7db0e89c365d6cc3

## About the Role

Do you have experience in Microsoft Outlook?, Essential:

 * Good knowledge of Microsoft Office packages, including Outlook and Excel
 * Strong technical aptitude with excellent problem-solving skills
 * Good interpersonal and customer care skills
 * Ability to work independently and manage workload effectively
 * Proactive and organised approach
 * GCSEs Grade A-C (or equivalent)

Desirable:

 * Previous experience in a similar support or technical role
 * Excellent IT skills
 * Experience using CRM systems
 * A consultative approach when supporting customers
 * Basic understanding of GNSS/GPS technology within earthworks or civil engineering environments
 * A willingness to continually learn and develop technical knowledge

## Description

We're looking for a Technology Products Support Officer to join our Komatsu Technology Team based at our Redditch Head Office. This is an exciting opportunity to work with cutting-edge machine control and smart construction technology, supporting both customers and internal teams across the UK., * Providing first-line technical support for Komatsu Technology products, including Komatsu iMC machines, Smart Construction products, 3DMG and aftermarket systems such as Topcon, Trimble, Leica and Tilt Rotators

 * Supporting customers and internal teams via telephone, email and remote access systems
 * Assisting machine operators, engineers and sales teams with product and software queries
 * Managing and responding to support requests through the ticketing system, ensuring agreed response targets are achieved
 * Producing reports and analysis relating to customer support activity
 * Building strong working relationships with customers and colleagues to deliver excellent customer service
 * Supporting the continued growth and effective use of Komatsu technology products across the business


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