> Markdown version of [/jobs/ext/22636-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/22636-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** IMG - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Application Lifecycle Management, User Authentication, Microsoft Azure, Identity and Access Management, Virtual Private Networks (VPN), Microsoft Office, Office Suite, Remote Access Technology, Cloud Services, User Provisioning Software, Software Distribution, Okta, Office365, Microsoft InTune, Casper Suite, Azure Resource Manager - **Published:** May 24, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=d810d2e47347bcd5 ## About the Role Do you have experience in macOS?, * Previous experience in a level one IT support role * Administer, maintain, and support Microsoft Office productivity suite * Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration * Remote access and VPN Configuration and Administration * Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms * Enterprise Level AV Administration and Support * Set up and support mobile devices and desktop telecommunications * Strategic Thinking: Ability to identify and escalate trends for attention. * Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment. * Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels. ## Description We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C-Suite and other senior executives through daily operational needs, meeting support, and new technology deployments. This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non-technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or escalate expediently for resolution. Core Responsibilities: General IT Support: * Provide technical support to end-users, assisting with issues related to cloud services, device management, and authentication. * Maintain up-to-date knowledge of best practices in computing, device management, and security. * Collaborate with other IT teams to implement new technologies and solutions. * Assist in the documentation of procedures, policies, and troubleshooting steps for common issues. Microsoft Azure: * Administer and maintain Microsoft Azure environments, including users, mailboxes,storage, networking, and Active Directory services. * Monitor and troubleshoot issues related to Azure resources and services. * Assist in information gathering and troubleshooting of security based protocols related to Azure user logins. Intune: * Configure, manage, and monitor Intune for device and application management. * Troubleshoot and resolve issues related to device enrollment, configuration, and compliance in Intune. * Manage software distribution, updates, and application configurations across both Windows and Mac devices using Intune. Jamf: * Administer and support Jamf Pro for macOS device management, ensuring all Apple devices are properly enrolled, configured, and compliant with organisational policies. Okta: * Manage and support Okta for identity and access management, including user provisioning, deprovisioning, and lifecycle management. * Monitor and troubleshoot user authentication issues and ensure seamless access for employees. * Continuous Improvement: Understand the needs of the business ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Let your iOS app read texts](https://www.wearedevelopers.com/videos/167-let-your-ios-app-read-texts) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)