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# IT Service Desk Specialist

- **Company:** Watches of Switzerland
- **Location:** Leicester, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Remote Desktop Services, Zoho Office Suite, Sap Production Planning, Zendesk, Servicenow, ManageEngine
- **Published:** May 24, 2026
- **Apply:** https://www.careerjet.co.uk/jobad/gb532d6d29b781bb5a753acfbff0e45e2d

## About the Role

Do you have experience of providing IT support using remote desktop tools?
Do you have an excellent working knowledge of MS Office 365?
Are you able to problem solve and think on your feet?
Do you have excellent communication and interpersonal skills?, * In-depth knowledge and understanding of MS Office 365 including Teams, OneDrive, Outlook, and other related

 * SAP production systems and user maintenance
 * Printers and printing troubleshooting experience
 * Windows 10/11 application support
 * Excellent troubleshooting and customer service skills
 * Excellent written and verbal communication skills
 * Experience of providing IT support using remote desktop
 * Experience of, and ability to work independently in a rotational shift pattern.
 * Incident management and administration using ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk etc

## Description

We are looking for an IT Service Desk Specialist to join our IT team here in Leicester supporting all areas of the business. You will be responsible for the handling of day to day enquiries from retail and support colleagues, as a first point of contact.
You will be expected to advise on the resolution of issues that fall within their remit, and to escalate other issues within the wider IT team or external support providers.


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