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# IT Service Desk Analyst

- **Company:** IMT Resourcing Solutions
- **Location:** Hereford, UK (Remote available)
- **Salary:** £33,862.0
- **Contract:** Temporary contract
- **Skills:** Access Network, Software Applications, Remote Administration, Remote Service Software, Software Engineering, Data Logging, Computer Equipment
- **Published:** August 27, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5856706997

## About the Role

* Previous experience working within an IT Service Desk or 1st Line Support role
 * Strong customer service and communication skills
 * Experience troubleshooting desktop hardware, software and applications
 * Knowledge of user account and access administration
 * Comfortable using remote support and administration tools
 * Ability to prioritise incidents based on severity and business impact
 * Strong attention to detail when logging and documenting issues
 * Ability to work effectively within SLAs and established processes
 * A proactive and customer-focused approach

## Description

* Provide 1st line IT support via telephone and remote support tools
 * Log, prioritise and manage incidents and service requests
 * Diagnose and resolve desktop hardware and software issues
 * Support users with system and network access
 * Configure and support desktop applications
 * Use remote administration tools to troubleshoot user issues
 * Escalate unresolved incidents to 2nd line teams where appropriate
 * Keep users updated throughout the resolution process
 * Maintain accurate asset, equipment and ticket information
 * Support software installations, upgrades and desktop deployments
 * Assist with user account and email administration
 * Maintain and contribute to the Service Desk knowledge base
 * Work with external suppliers where required
 * Ensure all work is completed in line with security, data protection and service desk procedures

Technologies:

 * Hardware
 * Support
 * Network
 * Security


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