> Markdown version of [/jobs/ext/226613-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/226613-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** ODX HEALTH LLC - **Location:** Farmington Hills, MI, United States - **Salary:** $43,680.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Azure, VoIP, Software as a Service, HP Thin Clients, Hyper-V, Issue Tracking Systems, Microsoft Office, Server Administration, Microsoft SharePoint, Information Technology, Laptops, User Administration, Vmware - **Published:** May 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=68daab914255604e ## About the Role Do you have experience in macOS?, * Should be comfortable if not proficient with administrating and troubleshooting the following systems and services: Windows 11 OS, Office 365 & associated services (Azure, Teams, SharePoint, OneDrive, etc), Active Directory, HyperV/VMware, MS Office, RMM tools, MDM/mobile devices and VOIP. * Sound understanding of ticketing system functionality * Average level of LAN & WAN network setups along with fundamental troubleshooting * Strong phone skills, including receiving and making support calls * Ability to respond quickly and effectively to support requests submitted by ticket, phone support, or spontaneous questions by teammates * Ability to multitask and be able to juggle more than a single ticket - set up long-running tasks to increase efficiency and output * Ability to analyze system & server performance using CPU, Memory, I/O * Ability to execute procedures and support tasks in a reliable and repeatable manner * Ability to perform daily operation tasks, maintenance not exclusive to job processing, network maintenance, workstation, documentation, and server maintenance. * Have a passion for learning and continuous skill-attainment * Ability to have technical conversations with non-technical people * Must work well in a team environment, yet have the ability to work alone on given tasks or projects. * Must have a flexible approach and enjoy working in a rapidly changing and growing organization * Must always be able to represent the company in a professional manner and in all forms of communication ## Description * Coordinate the resolution of urgent and complicated support issues; determine root cause, escalate, and coordinate issues appropriately; * Provide reporting of relevant data and KPIs and trends to department leadership; * Maintain IT knowledge base and ensure top quality solutions are available to the staff; * Perform the intake and resolution of IT requests and break/fix incidents; * Perform hardware procurement, distribution, systems design and laptop imaging; * Perform user account management within relevant systems and services; * Assist with technology needs, like working with building management, assembling workstations, coordinating with vendors and subcontractors as needed; * Assist and resolve ticket requests with a client's desktop, laptop, thin client, e-mail system, hosted cloud application, desktop application, server and VOIP phone system; * Coordinate with other departments to resolve problems, if necessary; * Set up and configure new desktops, laptops, and printers for employees and clients; * Maintain inventory at multiple locations; * Perform software license compliancy, auditing systems to ensure all installed software is licensed, and updated; * Maintain available outside normal business hours as needed; * Participate in the implementation and support of new technologies; * Other duties as assigned by the department and/or company ## Related Videos - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) ## Related Articles - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Dev Digest 183: End of Win10, a Bus Factor of 0, "Call" Explained](https://www.wearedevelopers.com/magazine/624-dev-digest-183-end-of-win10-a-bus-factor-of-0-call-explained)