> Markdown version of [/jobs/ext/2266559-network-operations-center-specialist](https://www.wearedevelopers.com/jobs/ext/2266559-network-operations-center-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Center Specialist - **Company:** GENERAC POWER SYSTEMS INC - **Location:** Sussex, WI, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Office, Salesforce.Com, SAP (Applications), Computer Network Operations - **Published:** August 27, 2026 - **Apply:** https://dejobs.org/x/x/AF5FA6F55A104F279B29227DDCF7AD05/job/ ## About the Role * Associate's degree or equivalent work experience * Two years of experience in customer service or sales-oriented roles Knowledge, Skills, and Abilities: * Ability to learn and retain technical information with a focus on industrial connectivity solutions. * Ability to develop and foster business relationships. * Detailed, focused, and excellent organizational skills. * Strong follow-through, relentless about ensuring customer satisfaction. * Ability to work independently in an entrepreneurial culture. * Ability to convert metrics into meaningful information. * Strong presentation, verbal and written communication skills. * Self-starter with initiative and vision; ability to manage multiple projects simultaneously. * Ability to work in a fast-paced environment. * Excellent communication/presentation skills. * Strong negotiation skills * Knowledge of Microsoft Office with strong skills in Excel, * Experience managing relationships including influencing outcomes, resolving conflict, collaborating to solve technical or resource challenges. * Previous experience or training in a technical area * Previous experience or training using an ERP and CRM, preferably SAP and Salesforce Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear, and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee may occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. ## Description * Manages the service process from receiving customer requests, notifying dealers, closing service cases, and auditing reports, requests, complaints, and invoices by working closely with our dealer network (IDCs), national account and telecom customers, and internal warranty/service/sales departments. * Remotely monitors network connected generators and related components to detect, analyze, and resolve technical problems and issues while minimizing impact on customer service. * Serves as the first point of technical contact to resolve issues prior to dispatching dealer technicians. * Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. * Evaluate service gaps and work collaboratively and cross-functionally to close. * Measures service results against established KPIs. * Creates required service or performance reports and presents to customers or internal leadership. * Identifies process inefficiencies and service or product quality issues and reports to leadership. * Supports and maintains effective relationships with customers and dealer (IDCs). * Maintain understanding of changing customer or contract requirements, technical specifications, warranty issues, and systems and tools. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)