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# hybrid Technical Support (Hybrid)

- **Company:** Kforce Inc.
- **Location:** Coppell, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Exchange Server, Web Portals, Microsoft Office, Network Connections, Web Applications
- **Published:** August 27, 2026
- **Apply:** https://www.dice.com/job-detail/c3ed6b3a-7056-4d26-991e-2176d91cc147

## About the Role

* Demonstrated technical acumen
 * Understanding of MS Exchange and MS Office 365
 * Excellent typing skills
 * Understands how to interact with and navigate web-based applications
 * Strong orientation toward service
 * Patience when working with callers that are less technically proficient
 * Strong organizational skills
 * Excellent interpersonal communication skills
 * Flexible and adaptable to change in a fast-paced environment
 * Courteous and empathetic to customer concerns
 * Able to work well independently and within a team environment
 * Ability to handle challenging calls with poise, patience and positive demeanor

## Description

Kforce has a client in Coppell, TX that is seeking a hybrid Technical Support (Hybrid). This role will create raving fans by delivering excellent support to all of our advisor's end-clients. The goal is to build and maintain client loyalty as well as create the world's most referable platform., * Respond to telephone support inquiries from Financial Advisors, their supporting staff in field, and end clients

 * Provide technical assistance with system status, network connectivity, along with a variety of problems of all installed applications and software products supported by IT
 * Provide ongoing service focused support for all aspects of the client's web portals, identify trends, and report trouble tickets to tier 3 support
 * Provide support to our advisors and end-clients with the navigation and use of various systems associated with the Broker/Dealer
 * Troubleshoot and resolve product or service problems; determining the cause and explaining the best solution to resolve the issue
 * Resolve less complex problems immediately and direct complex inquiries to the IT Support team and/or vendor for resolution
 * Utilize the CRM (Client Relationship Management) tool to record calls and status of all requests
 * Provide follow-up to ensure full customer satisfaction
 * Escalate requests to or consult with senior staff when solution is unclear
 * Report problems with procedures and make suggestions for improvement
 * Participate in special projects that enhance the overall advisor and client experience
 * Provide support to our clients in all aspects of the the Client and Advisor Portals
 * Maintain high level standards of call handling requirements and quality review scores while adhering to assigned work schedule
 * Provide training support on department process and system navigation


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