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# IT Support Specialist (Level 1) | Automotive Solutions

- **Company:** BOSCH SERVICE SOLUTIONS
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Diagnostic Tools, Information Technology
- **Published:** August 27, 2026
- **Apply:** https://www.jobleads.com/es/job/e48b31287b7bbd307c61d133a79c2b57b

## About the Role

We are looking for someone with experience in IT technical support, accustomed to managing tickets and performing troubleshooting, who also has an interest or affinity for the automotive industry and wants to grow in an international environment.

 * Technical background in Computer Systems, Microinformatics, Telecommunications, or a similar field.
 * Previous experience in IT technical support, Help Desk, or Service Desk.
 * Experience managing incidents using ticketing tools.
 * Knowledge of hardware and software.
 * Ability to perform troubleshooting and incident analysis.
 * Experience using remote access tools.
 * Minimum B2 level of English to participate in meetings, training sessions, and internal communications.
 * C2, bilingual, or equivalent proficiency in Turkish., * Previous technical support experience using ticketing systems.
 * Experience using remote access tools.
 * Knowledge of SAP.
 * Interest in technology applied to the automotive sector.
 * Knowledge of or affinity with automotive electronics.
 * Familiarity with diagnostic tools or digital solutions used in automotive workshops.
 * Other European languages., * Technical background in Computer Systems, Microinformatics, Telecommunications, or a similar field.
 * Previous experience in IT technical support, Help Desk, or Service Desk.
 * Minimum B2 level of English.
 * C2, bilingual, or equivalent proficiency in Turkish.

## Description

Your main objective will be to manage incidents, analyze reported cases, provide first-line technical support, and perform the corresponding follow-up until resolution or escalation.

What will your day-to-day look like?

 * Manage incidents and requests using ticketing tools.
 * Provide first-line technical support to professional users.
 * Analyze incidents related to hardware, software, and applications.
 * Handle inquiries via phone, email, and other support channels.
 * Use remote access tools to diagnose and resolve incidents.
 * Apply troubleshooting and root cause analysis procedures.
 * Register, document, and track tickets until resolution or escalation.
 * Follow established support procedures and processes.
 * Collaborate with other departments and international teams.
 * Contribute to the continuous improvement of the knowledge base and internal documentation., * Technical Interview: We will evaluate knowledge related to IT support, troubleshooting, ticketing, and incident resolution.
 * Final Interview: Conversation with the hiring manager.


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