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# Service Owner - IT Asset & Contract Management

- **Company:** Energize Recruitment
- **Location:** Hannover, Germany
- **Experience:** Experienced
- **Salary:** €100,000.0
- **Contract:** Permanent contract
- **Skills:** Configuration Management Databases, Software Asset Management, Hardware Asset Management, Servicenow
- **Published:** August 27, 2026
- **Apply:** https://www.adzuna.de/details/5855436408

## About the Role

* At least three years of professional ServiceNow experience
 * Strong knowledge of ServiceNow Software Asset Management
 * Strong knowledge of ServiceNow Hardware Asset Management
 * Practical experience in IT Asset Management
 * Strong understanding of software and hardware asset lifecycles
 * Experience managing vendors, Managed Service Providers or external implementation partners
 * Ability to translate business requirements into platform and process improvements
 * Strong stakeholder-management and communication skills
 * Process-oriented mindset with a focus on governance and continuous improvement
 * Independent, proactive and structured working style
 * Fluent German and good English skills

Desirable experience:

 * Software contract or licence management
 * ServiceNow CMDB
 * ServiceNow ITOM
 * ITIL certification or ITIL-based working experience
 * Previous experience as a Service Owner, Process Owner or Product Owner

## Description

* Take ownership of Software Asset Management and Hardware Asset Management processes
 * Develop and optimise the complete lifecycle of software and hardware assets
 * Ensure asset and contract processes are effectively mapped within ServiceNow
 * Translate business and operational requirements into ServiceNow enhancements
 * Act as the primary interface between internal stakeholders and the external ServiceNow provider
 * Steer external development, configuration and enhancement activities
 * Increase the adoption of ServiceNow out-of-the-box capabilities
 * Identify opportunities for process standardisation, optimisation and automation
 * Support software-licensing and contract-management processes
 * Work closely with procurement, IT Asset Management and the ServiceNow platform team
 * Define process requirements, priorities and acceptance criteria
 * Contribute to ServiceNow roadmap planning and platform governance
 * Monitor platform performance and ensure enhancements deliver business value
 * Establish clear documentation, ownership and reporting structures


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