> Markdown version of [/jobs/ext/2267932-l1-support](https://www.wearedevelopers.com/jobs/ext/2267932-l1-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# L1 Support

- **Company:** Boardwise GmbH
- **Location:** Berlin, Germany (Remote available)
- **Salary:** €43,000.0 - €56,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Software as a Service, Identity and Access Management, Phishing, Software Configuration Management, Web Applications
- **Published:** August 27, 2026
- **Apply:** https://www.xing.com/jobs/berlin-l1-support-148210221

## About the Role

* Excellent communication and problem-solving skills
 * Customer-oriented and structured way of working
 * Strong troubleshooting mindset - passion for identifying root causes
 * Ability to work both independently and as part of a team
 * German at native or fluent level
 * Good English skills

## Description

* First point of contact for customer inquiries
 * Clear, friendly, and structured communication with customers
 * Analysis and resolution of incoming customer support tickets
 * Support with questions regarding software configuration
 * Identification of issues and collection of relevant technical information
 * Recognizing when escalation to Level 2 support or the Product team is required
 * Structured documentation of issues and solutions
 * Ensuring high customer satisfaction through timely communication, * Basic understanding of web applications
 * Basic knowledge of M365, APIs, and HTTP status codes
 * Experience with software configuration and Identity & Access Management
 * General awareness of security best practices (passwords, phishing, secure device usage)

Why us?

 * 100% remote work and full flexibility over your schedule
 * A transparent, trust-based culture in an international SaaS scale-up
 * Modern tools, data-driven processes, and fast decision-making
 * 2-3 offsites and workshops per year for strategy, connection, and team spirit
 * High level of autonomy and clear development paths
 * The opportunity to actively shape a fast-growing SaaS company
 * Steep learning curve in customer success, onboarding, software processes & content creation
 * Close collaboration with our Customer Success and Product teams
 * Flexible working hours