> Markdown version of [/jobs/ext/2268026-senior-it-system-administrator-helpdesk-support-und-managed-services](https://www.wearedevelopers.com/jobs/ext/2268026-senior-it-system-administrator-helpdesk-support-und-managed-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# (Senior) IT System Administrator Helpdesk, Support und Managed Services

- **Company:** fly-tech IT GmbH
- **Location:** Friedberg, Germany
- **Experience:** Expert
- **Salary:** €46,500.0 - €58,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cloud Computing, Information Systems, Network Architecture, Software Systems, Systems Integration, Operational Systems, Windows Client
- **Published:** August 27, 2026
- **Apply:** https://www.xing.com/jobs/friedberg-senior-it-system-administrator-helpdesk-support-managed-services-143158559

## About the Role

* einen der folgenden Abschlüsse hast: Fachinformatiker Systemintegration oder eine vergleichbare Qualifikation im IT - Umfeld.
 * praktische Erfahrung im Support oder der Betreuung von Managed Services gesammelt hast.
 * fachliche Kompetenz (Windows Client und Server Betriebssysteme, Microsoft 365, Monitoring, Netzwerkinfrastruktur) besitzt.
 * eine analytische und strukturierte Vorgehensweise hast.
 * ein ausgeprägtes Servicedenken und gute Kommunikationsfähigkeit für Dich beanspruchst.
 * Freude daran hast, unsere Kunden mit neuesten Technologien zukunftsfähig zu machen.
 * die Bereitschaft zur langfristigen Zusammenarbeit hast.

## Description

* 1st - und 2nd Level Support (Annahme, Qualifikation und Bearbeitung von Servicefällen)
 * Technische Unterstützung der Kunden in ihrer Systemumgebung
 * Verständliche Beschreibung technischer Zusammenhänge
 * Betreuung von Managed Services über Cloud-basierte Systemmanagement-Lösungen
 * Erbringung der Services am Telefon, Remote-Zugriff und über Microsoft Teams
 * Pflege von IT-Dokumentationen
 * Einrichtungen und Anpassungen in lokalen, Hybrid und Cloud Systemumgebungen
 * Installation, Update und Konfiguration von Softwarelösungen


## Related Videos

- [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents)
- [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega)
- [Challenges of building React and React Native apps](https://www.wearedevelopers.com/videos/448-challenges-of-building-react-and-react-native-apps)
- [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing)
- [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)
- [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)