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# Desktop Support Technician

- **Company:** The MathWorks, Inc.
- **Location:** Natick, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Macintosh Computers, Software Applications, Microsoft Online Services, Unix, Information Systems, Computer Engineering, Desktop Computing, Linux, Networking Hardware, Networking Basics, Microsoft SharePoint, Cisco WebEx, Enterprise Software Applications, Mathworks, Information Technology, Laptops
- **Published:** August 27, 2026
- **Apply:** https://www.dice.com/job-detail/0a1c92de-0754-4d13-a8e1-7ddabf866813

## About the Role

* A bachelor's degree is required., * BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent
 * 2-3 years of IT support, including experience with networked PC equipment
 * Proficiency with Operating Systems and desktop software including the Microsoft ecosystem
 * Knowledge of networking principles, topology, and protocols
 * Customer focus and dedication to customer satisfaction
 * UNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.

## Description

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: ;br>
The Desktop Support Technician will perform all aspects of support related to the daily computing needs of MathWorks staff. He/she will provide support via phone, e-mail and Intranet as well as perform problem determination at the user's workstation.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

 * Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications
 * Support online, on-premise, and off-site meetings and events
 * Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage
 * Resolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices.
 * Collaborate with team members and with other IT groups to resolve complex issues
 * Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks


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