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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Confluent - Technical Support Engineer - **Company:** IBM - **Location:** San Francisco, CA, United States - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Cloud Computing, Software Debugging, Linux, Distributed Systems, Apache Hadoop, Software Engineering, Data Streaming, Java Application Server, Cassandra, Apache Kafka, Confluent - **Published:** August 27, 2026 - **Apply:** https://dejobs.org/x/x/EF5F236705874AE694514C61535102F8/job/ ## About the Role Required technical and professional expertise * Excitement in learning about streaming data and becoming a domain expert in Apache Kafka * Experience in diagnosing, reproducing, and resolving customer issues * Desire to make customers successful through direct interaction * Two out of these three: * Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.) * Operational knowledge of Java applications (jstack, jmap, etc.) * Experience with at least one mainstream distributed system (e.g., Kafka, Hadoop, Cassandra, etc.) Preferred technical and professional experience * Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem management, incident management, and change management, to drive improvements and solutions within IBM. * Understanding of Cloud-based Solutions: Experience working with cloud-based solutions and technologies to analyze diagnostic information, troubleshoot, and debug client IT environment issues. * Knowledge of IBM Products: Exposure to IBM products and services, including their features, functionality, and technical requirements, to act as a trusted advisor for successful utilization. Preferred technical and professional experience Verify with Hiring Manager * Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem management, incident management, and change management, to drive improvements and solutions within IBM. * Understanding of Cloud-based Solutions: Experience working with cloud-based solutions and technologies to analyze diagnostic information, troubleshoot, and debug client IT environment issues. * Knowledge of IBM Products: Exposure to IBM products and services, including their features, functionality, and technical requirements, to act as a trusted advisor for successful utilization. ## Description Technical Support Engineers work at the intersection of our client services and engineering teams and drive customer success by helping identify and resolve critical business issues. In this role you'll interact directly with our customers, hands on fixing issues and providing software development and operations expertise, leveraging deep knowledge of best practices in the use of Apache Kafka, the broader Confluent Platform, as well as complementary systems. Throughout all of these interactions, you'll build strong relationships with customers, ensuring exemplary support and timely resolution to customer requests. What You Will Do: * Working with customers to resolve a wide range of issues with their Confluent deployments * Contributing to process development - we're a growing team, so we're looking for people who want to help us grow efficiently and with a best-in-class culture * Communicating with our core engineering team to provide real-time product feedback from the field * Improving product documentation and authoring knowledge base articles * Creating and reviewing product demos and internal tooling * Working closely with the team behind Apache Kafka! ## Related Videos - [Let's Get Started With Apache Kafka® for Python Developers](https://www.wearedevelopers.com/videos/565-let-s-get-started-with-apache-kafka-for-python-developers) - [Maximising Cassandra's Potential: Tips on Schema, Queries, Parallel Access, and Reactive Programming](https://www.wearedevelopers.com/videos/1167-maximising-cassandra-s-potential-tips-on-schema-queries-parallel-access-and-reactive-programming) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner) - [Building Real-Time AI/ML Agents with Distributed Data using Apache Cassandra and Astra DB](https://www.wearedevelopers.com/videos/782-building-real-time-ai-ml-agents-with-distributed-data-using-apache-cassandra-and-astra-db) ## Related Articles - [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know) - [93 Java Interview Questions You Should Prepare For](https://www.wearedevelopers.com/magazine/14-93-java-interview-questions-you-should-prepare-for) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Welcome to Switzerland](https://www.wearedevelopers.com/magazine/4-welcome-to-switzerland) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)