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# IT Support Engineer

- **Company:** TOPAZ HR GLOBAL LLC
- **Location:** Lakewood, CO, United States
- **Experience:** Starter
- **Salary:** $54,080.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cloud Computing, Desktop Computing, Issue Tracking Systems, Internet Security, Microsoft Software, Networking Basics, Cloud Services, Server Administration, Network Support, Laptops, User Administration, User Accounts
- **Published:** August 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-engineer-lakewood-nj--89702626-8e5b-4ecc-8128-a7124154fbb3

## About the Role

* 1-3+ years of IT support or help desk experience preferred
 * Basic knowledge of Windows, Microsoft 365, and networking fundamentals
 * Familiarity with Active Directory and user account management is a plus
 * Strong troubleshooting and communication skills
 * Ability to prioritize tasks and work in a fast-paced environment
 * Positive attitude and willingness to learn, 1st Level Support, Cloud Computing, Communication Skills, Compensation and Benefits, Customer Relations, Customer Support/Service, Desktop PC, Develop and Maintain Customers, Email Technology, Establish Priorities, Help Desk, Identify Issues, Internet Security, Laptop PC, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Network Support, Printers, Problem Solving Skills, Software Administration, Support Documentation, Team Player, Technical Support, Time Management, User Account Administration

## Description

A growing Managed Service Provider (MSP) is seeking a motivated Level 1 IT Support Engineer to join its team. This position is ideal for an entry-level IT professional looking to gain hands-on experience supporting clients with technology, cybersecurity, cloud solutions, and day-to-day technical support. The ideal candidate is customer-focused, eager to learn, and passionate about technology.
Responsibilities

 * Provide first-level technical support via phone, email, and ticketing systems
 * Troubleshoot hardware, software, Microsoft 365, printer, and connectivity issues
 * Set up and deploy desktops, laptops, and user accounts
 * Document, update, and manage support tickets
 * Escalate complex issues to senior technicians when necessary
 * Maintain accurate client and support documentation
 * Deliver exceptional customer service and timely issue resolution


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