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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer 2 - **Company:** Datadog - **Location:** Denver, CO, United States - **Experience:** Experienced - **Salary:** $81,000.0 - $108,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, Cyber Security, Computer Programming, Linux, Datadog - **Published:** August 27, 2026 - **Apply:** https://www.careerbuilder.com/job-details/technical-support-engineer-2-premier-usa-denver-co--ba4be2e4-8009-4311-907e-6472a87053fc ## About the Role * Experienced in multi-channel technical support at a SaaS company (2+ years of related experience) * A tinkerer with some programming experience and a basic knowledge of Linux * Self-motivated, detail-attentive, and have a desire for continuous learning * A critical thinker who defaults to a client-centric approach * A decision maker but know when the decision should be escalated * Have been in a Premium/Enterprise technical support role previously * Knowledgeable of current infrastructure and monitoring solutions and technologies * Able to work a rotating schedule that requires weekend availability, Artificial Intelligence (AI), Cadence, Channel Support, Conferences, Customer Relations, Customer Training, Data Modeling, Documentation, Equal Employment Opportunity (EEO), Fortune 500 Customers, LinkedIn, Linux Operating System, Mentoring, Onboarding, Problem Solving Skills, Product Demonstration, Regulatory Requirements, Sales Management, Security Infrastructure, Software as a Service (SaaS), Stock Purchase Plans, Technical Support ## Description We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog's Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog's Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: * Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform * Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment * Reproduce issues and dive into the 600+ integrations that Datadog works with * Build out documentation and knowledge based articles for a variety of technology * Drive product conversations based on needs and problems learned during client interactions * Participate in routine health check meetings with Premier Customers * Work from a Datadog office 3 - 5 days per week ## Related Videos - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Software Engineering Social Connection: Yubo’s lean approach to scaling an 80M-user infrastructure](https://www.wearedevelopers.com/videos/1583-software-engineering-social-connection-yubo-s-lean-approach-to-scaling-an-80m-user-infrastructure) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)