> Markdown version of [/jobs/ext/2269028-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/2269028-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Snyk Limited - **Location:** Boston, MA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Artificial Intelligence, Cloud Computing, Cloud Engineering, Configuration Management, Cyber Security, Github, Node.Js, Open Source Technology, Software Engineering, TypeScript, Diagnostic Tools, GitHub Copilot, Kubernetes, Free and Open-Source Software, Software Version Control, Docker, Golang - **Published:** August 27, 2026 - **Apply:** https://www.careerbuilder.com/job-details/senior-technical-support-engineer-boston-ma--6a5f6240-71e0-4bfb-bb7e-1b23b097775a ## About the Role At least 2 to 4 years of experience in a customer-facing technical support role, with a demonstrated ability to work across internal departments and with customers to achieve outcomes. Experience with Node, JavaScript, TypeScript, or Go, or a track record as a polyglot who picks up new languages quickly. Comfort diving into diagnostic tools and unfamiliar codebases to troubleshoot complex, ambiguous issues. A logical, structured approach to problem solving and prioritization, with the ability to manage complex information from multiple sources. Clear written and verbal communication skills at all levels of the business, including senior stakeholders. A confident, ownership-driven approach: when a customer needs you, you're ready to act, even with limited information. Interest in security or open source software, and alignment with Snyk's mission. Nice to have: experience with GitHub or other source control tools, advanced knowledge of Kubernetes, or Golang, Docker, and cloud-native experience. Nice to have: working fluency with AI-assisted tools, such as Claude or GitHub Copilot, to accelerate diagnosis and troubleshooting., Artificial Intelligence (AI), Cloud Computing, Communication Skills, Computer Security, Customer Escalations, Customer Relations, Diversity, Diving, Docker, Enterprise Sales, Establish Priorities, GitHub, Go Programming Language (Golang), Identify Issues, Machine Tool, Mentoring, Node.js, Open Source, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Research & Development (R&D), Risk Management, Root Cause Analysis, Sales Prospecting, Security Infrastructure, Software Development, Source Code/Configuration Management (SCM), Technical Leadership, Technical Support, Time Management, Voice Chat, Writing Skills ## Description Snyk is looking for a Senior Technical Support Engineer to serve as a technical escalation point for our Technical Support team, resolving the most complex issues our customers encounter while mentoring the wider team. You'll work directly alongside Engineering and R&D to diagnose root causes, drive resolutions, and help shape what best in class technical support looks like as we scale. This is a high visibility role supporting developers and security teams who rely on Snyk to build fast and stay secure. About the Team You'll join Snyk's Technical Support team, part of our Customer Success organization, as the primary technical point of contact for active and prospective Snyk customers across email, chat, and voice. The team partners closely with Product and R&D to resolve issues quickly and represents the voice of the customer in product prioritization discussions. What You'll Do Serve as a technical escalation point for Tier 1 and Tier 2 support issues, diving into diagnostic tools and Snyk's codebase to identify root cause and a clear path to resolution. Coordinate with Engineering and R&D teams to file, track, and expedite resolution of bug tickets for our most challenging customer issues. Be a role model and mentor to Junior Engineers and the wider Technical Support team, helping raise the team's technical depth over time. Manage customers through the escalation process, balancing the needs of enterprise accounts with those of self-service users. Partner with Product teams and Technical Success Management to develop and drive solutions to recurring customer problems. Support users directly through email, chat, and voice, delivering clear and timely communication at every level of the business, including senior stakeholders. Improve support processes and tooling as the team grows, helping maintain prompt, high quality service. Help define and meet KPI targets for support quality, response time, and resolution speed. ## Related Videos - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [You’re a great coder? 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