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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Engineer - **Company:** Spryker - **Location:** Berlin, Germany - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Application Programming Interfaces (APIs), Artificial Intelligence, Apple Mac Systems, Business Software, Software as a Service, Cyber Security, Identity and Access Management, Security Assertion Markup Language (SAML), Single Sign-On, EndPointSecurity, Scripting, Information Technology, Slack, Atlassian Tools, Laptops, Gsuite, Hubspot, Unified Endpoint Management, User Accounts - **Published:** August 27, 2026 - **Apply:** https://www.adzuna.de/details/5857158252 ## About the Role * 5+ years of experience in IT user support, workplace technology, endpoint engineering, or a similar internal IT role, ideally in a fast-paced technology or SaaS environment. * Proven ability to resolve complex technical escalations across Apple and Windows hardware, macOS, Windows, networking, endpoint security, and access management. * Hands-on experience managing laptops, mobile devices, and employee hardware through MDM, including provisioning, configuration, security controls, and lifecycle management. * Experience administering identity and access services, including IdP, SSO, SAML, user and group management, permissions, and joiner-mover-leaver processes. * Experience supporting SaaS tools such as Google Workspace, Atlassian, Hubspot, Slack, and comparable collaboration and productivity platforms. * Familiarity with ticketing, incident and problem management, service-management processes, asset management, and knowledge bases; ITIL certification is a plus. * Experience with scripting, automation, AI-assisted support, or other approaches that reduce repetitive work and improve reliability. * Experience contributing to IT projects, tool rollouts, vendor coordination, security and governance practices, and process improvement initiatives. * A calm, structured, and service-oriented problem-solver who communicates clearly, explains technical topics in plain language, and keeps people informed during incidents. * Proactive, curious, and detail-oriented, with strong ownership, reliable follow-through, and a focus on documentation, data quality, and continuous improvement. * Comfortable working independently and collaboratively in a fast-paced, international, hybrid environment. * Fluent in English; German language skills are nice to have but not mandatory. ## Description As a senior member of the internal IT team, you will be a trusted escalation point for complex technical issues and a proactive partner to teams across Spryker. You will support employees across their entire technology lifecycle, from onboarding and device provisioning through day-to-day support, role changes, and offboarding. Alongside resolving issues, you will improve the systems and processes behind our support service so that it scales with the company. You will: * Act as a senior escalation point for complex hardware, software, endpoint, identity, access, and connectivity issues, taking ownership through to resolution. * Provide high-quality technical support across the company, balancing fast incident resolution with a thoughtful, service-oriented employee experience. * Own and continuously improve onboarding, offboarding, access-change, device-provisioning, and asset-management processes. * Administer and maintain macOS, Windows, environments, including endpoint configuration, device security, troubleshooting, and lifecycle management through MDM. * Manage identity and access processes across IdP, SSO, SAML, user accounts, groups, permissions, and application access. * Support the administration and reliable operation of SaaS tools such as Google Workspace, , Atlassian, Slack, and other internal business applications. * Maintain accurate, practical documentation for systems, support procedures, knowledge articles, asset records, and recurring solutions. * Use scripting, automation, API's, and AI-enabled approaches where they can make IT support more efficient, consistent, and scalable. * Partner with stakeholders, vendors, and internal teams to evaluate, implement, roll out, and improve tools and services. * Contribute to IT security, compliance, and governance practices, including access reviews, device standards, lifecycle controls, and timely deprovisioning. * Support IT projects such as tool implementations, migrations, system improvements, and changes to the employee technology experience. * Share knowledge with colleagues and help raise the technical capability and consistency of the wider IT support function. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Leading Through Stagility: Human Capital Trends That Redefine Work](https://www.wearedevelopers.com/videos/1717-leading-through-stagility-human-capital-trends-that-redefine-work) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [How to Find Tech Jobs in Berlin](https://www.wearedevelopers.com/magazine/291-how-to-find-tech-jobs-in-berlin)