> Markdown version of [/jobs/ext/226945-tier-2-service-desk-engineer-and-field-technician](https://www.wearedevelopers.com/jobs/ext/226945-tier-2-service-desk-engineer-and-field-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Tier 2: Service Desk Engineer and Field Technician

- **Company:** CIT SOLUTIONS, LLC
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Networking Basics, QuickBooks (Software), Remote Service Software, Internet Protocol Telephony, Peripherals, Sonicwall, Firewalls (Computer Science), Fortinet
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a1e41627113ab9c2

## About the Role

Do you have experience in Windows?, * 2+ years of IT support experience, ideally with an MSP or in a multi-client environment

 * Strong knowledge of Microsoft 365, Windows, networking fundamentals, and remote support tools
 * Comfortable working in structured environments with standardized procedures and documentation
 * Reliable transportation and willingness to travel locally to client sites when needed
 * Excellent communication skills - clear, professional, and personable

Preferred Qualifications:

 * Relevant certifications (CompTIA A+/Network+, Microsoft, etc.)
 * Experience with RMM ,MDM and PSA tools (e.g., ConnectWise, Autotask, NinjaOne, Halo, etc.)
 * Familiarity with VoIP systems, firewalls, and common LoB applications....e.g SonicWall/Fortigate/Fortinet/Unifi/Quickbooks/Lacerte/ERP systems/Azure etc

## Description

* Provide Tier 2 technical support for end users - mostly remote, occasionally onsite
 * Handle escalated tickets involving workstations, M365 support, printers or other peripherals, networking, and other commonly used applications.
 * Troubleshoot hardware and software both remotely and in the field
 * Maintain clean documentation and follow process-driven workflows using our RMM and PSA tools
 * Actively contribute to a low-ticket environment for our whole team by supporting automation and root-cause solutions, no band-aids.


## Related Videos

- [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)
- [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)