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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** TRISOURCE REGIONAL STAFFING SOLUTIONS, L.L.C. - **Location:** Washington, DC, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Adobe Creative Cloud, Apple Mac Systems, Microsoft Outlook, Google Chrome, Firefox, Web Browsers, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Productivity Software, Remote Access Technology, Remote Desktop Services, Microsoft SharePoint, TCP/IP, Windows Desktop, Connectivity Problems, Software Troubleshooting, Microsoft InTune, Casper Suite, Laptops - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5e6abca8727fb849 ## About the Role Do you have experience in macOS?, Do you have a High school diploma or GED?, * High School Diploma or GED required * Minimum of 2 years of experience in a professional IT support or help desk environment * Hands-on experience supporting both Windows and macOS operating systems * Familiarity with Microsoft Office Suite and general productivity tools * Strong troubleshooting and problem-solving skills with a customer-first mindset * Clear written and verbal communication skills, * Technical certifications such as CompTIA A+, Network+, or Microsoft certifications (e.g., MD-102) * Experience with Apple hardware (MacBooks, iMacs) and Lenovo business laptops * Microsoft 365 (M365) administration experience, including Exchange Online, Teams, SharePoint, or Intune * Familiarity with Endpoint Management tools (e.g., SCCM, Intune, Jamf) * Prior experience in a corporate or enterprise IT support environment Technical Competencies Operating Systems & Hardware * Windows desktop support (Windows 10/11) and macOS support * Experience with Apple and Lenovo hardware configuration and troubleshooting * Windows OS installation and configuration Networking & Connectivity * Working knowledge of TCP/IP environments * VPN troubleshooting and remote access support * Network printer setup and error resolution Applications & Productivity * Microsoft Office and M365 suite (Outlook, Teams, SharePoint, OneDrive) * Adobe product installation and troubleshooting * Browser support: Internet Explorer 10 & 11, Google Chrome, Mozilla Firefox Remote Support * Windows Remote Desktop and other remote control tools * Ability to effectively diagnose and resolve issues without being on-site ## Description We are looking for a reliable and technically skilled IT Support Specialist to join our team. In this role, you will serve as a primary point of contact for end-user technical support across both Windows and Mac environments, troubleshooting hardware, software, and connectivity issues in a fast-paced professional setting. Experience with Microsoft 365 and Apple ecosystems is a strong advantage., * Provide hands-on and remote technical support for Windows and macOS desktops and laptops * Diagnose and resolve hardware, software, and network connectivity issues in a timely manner * Install, configure, and troubleshoot Microsoft Office, Microsoft 365, and Adobe products * Support and maintain Apple and Lenovo hardware across the organization * Troubleshoot browser issues across Internet Explorer 10 & 11, Chrome, and Firefox * Manage and resolve VPN/connectivity and remote access issues * Utilize Remote Desktop and other remote control applications to support end users * Diagnose and resolve network printer errors and configuration issues * Install and configure Windows OS on new and existing machines * Operate effectively within a TCP/IP network environment * Document support requests, resolutions, and escalations through a ticketing system * Collaborate with IT team members to improve processes and reduce recurring issues ## Related Videos - [WeAreDevelopers LIVE – AI and Privacy, On-Device AI and More](https://www.wearedevelopers.com/videos/1779-wearedevelopers-live-ai-and-privacy-on-device-ai-and-more) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work) - [WeAreDevelopers LIVE - CSS or BS?](https://www.wearedevelopers.com/videos/1850-wearedevelopers-live-css-or-bs) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)