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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Kreate, Inc - **Location:** Findlay, OH, United States (Remote available) - **Experience:** Starter - **Salary:** $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, JIRA, Computer Networks, System Configuration, Desktop Computing, Issue Tracking Systems, IT Management, Information Technology Operations, Virtual Private Networks (VPN), User Provisioning Software, Windows Desktop, CompTIA Strata - PC Hardware Technology Engineer, Wi-Fi Technology, ServiceNow IT Service Management, Office365, Software Troubleshooting, Microsoft InTune, Deployment Automation, User Administration - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7b923b8e48c45547 ## About the Role Do you have experience in Windows?, * 1-3+ years of experience in IT support, help desk, or desktop support roles * Experience setting up and troubleshooting Windows laptops and desktops * Familiarity with Microsoft 365 applications and user account support * Basic understanding of networking concepts (Wi-Fi, VPN, connectivity troubleshooting) * Experience supporting remote users preferred Technical Skills Working knowledge of: * Windows 10/11 * Microsoft 365 * Desktop and laptop hardware * Printers and peripheral devices * Basic networking and connectivity troubleshooting * MFA setup and account provisioning * IT ticketing/help desk systems Preferred experience with: * Microsoft Intune or endpoint management tools * Active Directory / Entra ID * Device imaging and deployment tools * Apple/macOS support * Shipping and logistics coordination for IT equipment Desired Traits * Strong customer service mindset * Organized and detail-oriented approach * Dependable and responsive * Strong troubleshooting and problem-solving instincts * Ability to manage multiple priorities effectively * Eagerness to learn and grow technically * Positive, team-oriented attitude, * How many years of experience do you have in IT support, help desk, or desktop support roles? * Have you supported both onsite and remote users? Please briefly describe your experience. * Have you worked in a manufacturing environment before? If yes, explain your role. ## Description We are looking for a reliable, customer-focused, and technically skilled IT Support Technician to assist with day-to-day technology operations across the organization. This role is centered on end-user support, workstation setup, hardware deployment, account provisioning, and frontline technical troubleshooting for both onsite and remote employees. The ideal candidate is organized, service-oriented, curious about technology, and able to thrive in a fast-paced environment. This position plays a key role in ensuring employees have a consistent, productive, and well-supported technology experience while also helping maintain IT operational standards and infrastructure processes., End User Support * Provide Tier 1 technical support for hardware, software, connectivity, and access-related issues * Troubleshoot workstation, printer, VPN, Wi-Fi, and application access problems * Support onboarding activities including account setup, password resets, MFA enrollment, and device configuration * Escalate more complex issues to IT leadership or MSP partners as needed * Deliver responsive, high-quality customer service and clear communication during issue resolution * Manage and track support requests through the Jira ticketing system Laptop & Workstation Deployment * Configure, deploy, and maintain laptops, desktops, and related peripherals * Prepare devices for new hires, including: * Imaging * Software installation * Security configuration * Device enrollment * User provisioning * Support hardware refresh cycles and equipment replacements * Follow and help maintain endpoint deployment standards and procedures Remote Workforce Support * Package, ship, and track equipment for remote employees * Coordinate return logistics for offboarding employees and recovered hardware * Assist remote users with initial setup and connectivity troubleshooting * Maintain accurate inventory records for deployed and spare equipment IT Operations Support * Assist with endpoint inventory management and asset tracking * Update and maintain IT documentation, procedures, and knowledge base materials * Support conference room technology and general office IT setups * Coordinate with MSPs and vendors for issue resolution and equipment procurement * Help maintain organized IT storage areas and equipment inventory spaces ## Related Videos - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Developers don't need onboarding, do they? The balance between corporate culture and day-to-day project work.](https://www.wearedevelopers.com/videos/1063-developers-don-t-need-onboarding-do-they-the-balance-between-corporate-culture-and-day-to-day-project-work) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)