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# First-Level-Supporter/in

- **Company:** DIS AG
- **Location:** Köln, Germany (Remote available)
- **Salary:** €34,500.0 - €42,500.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology, Operational Systems
- **Published:** August 27, 2026
- **Apply:** https://www.xing.com/jobs/koeln-first-level-supporter-147606730

## About the Role

* Abgeschlossene Ausbildung oder Studium im Bereich Informatik oder vergleichbare Qualifikation
 * Kenntnisse in der Fehlerbehebung von Hard- und Softwareproblemen von Vorteil
 * Erfahrung in der Installation und Konfiguration von Hard- und Software von Vorteil
 * Grundkenntnisse in Netzwerken, Servern und Betriebssystemen

## Description

* Entgegennahme von Kundenanfragen per Telefon
 * E-Mail oder Chat Diagnose und Behebung von technischen Problemen, einschließlich der Installation und Konfiguration von Hard- und Software
 * Unterstützung bei der Einrichtung von IT-Systemen und -Software Schulung von Kunden in der Nutzung von IT-Systemen und -Software
 * Dokumentation von Kundenanfragen und Lösungen in unserem Ticket-System


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