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# Desktop Support

- **Company:** System One
- **Location:** Vienna, VA, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Cyber Security, Domain Name System (DNS), Issue Tracking Systems, Networking Basics, Citrix Systems, Password Management, Productivity Software, Phishing, Software Engineering, Cyberark, Servicenow
- **Published:** August 27, 2026
- **Apply:** https://www.dice.com/job-detail/bb1d9f57-b348-489f-9f95-7781178fd366

## About the Role

* Ability to diagnose and resolve hardware and software issues for end users
 * Basic networking knowledge (IP, DNS)
 * Basic cybersecurity knowledge (MFA, phishing)
 * Ticketing system experience (ServiceNow)

Experience:

 * 1-5 years of relevant experience
 * Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
 * Experience with troubleshooting issues on Microsoft Windows 11 operating systems
 * Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)

Nice to haves:

 * Financial/Banking industry experience
 * CompTIA A+ Certification
 * Microsoft 365 Certified: Fundamentals Certification
 * Experience using ConnectWise Remote Support Software
 * Experience using CyberArk Workforce Password Management Software
 * Experience troubleshooting Citrix VDIs

Interpersonal/Communication:

 * Excellent communication skills
 * Excellent customer service skills
 * Professional presence and maturity
 * Detail-oriented
 * Ability to work well with other team members
 * Comfortable and adaptable in a fast-paced environment
 * Ability to follow and adhere to standard operating procedures



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