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# IT Support Technician

- **Company:** Custom Interconnect LTD
- **Location:** Andover, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Microsoft Azure, Backup Devices, Business Software, Microsoft Office, Network Connections, TCP/IP, Wi-Fi Technology, Network Switches, Network Routers, Tablet Computers, Firewalls (Computer Science), User Accounts
- **Published:** May 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=60151f3faba2cfb6

## About the Role

Do you have a valid Driving License license?, Do you have experience in iOS?, Do you have a GCSE?, Minimum of five GCSE passes including English and Maths or equivalent.

 * Excellent communication skills, both written and verbal.
 * Demonstrable skills in Windows 11 installation and support.
 * Understanding of LAN and Wi-Fi networks.
 * Setup and management of Printers.
 * Knowledge and use of Microsoft Office applications.
 * Setup and support of iOS and/or Android mobiles.
 * ull, UK Driving License required
DESIRABLE:

 * Preferably at least one GCSE in an engineering, science or technology subject.
 * Previous support experience on an IT Help Desk.
 * Management of Microsoft 365/Azure environments.
 * Management of on-premise Active Directory environments.
 * Understanding of TCP/IP, firewall and router configuration.
 * Supporting business software such as accounting or ERP/MRP systems

## Description

As an IT Support Technician, you will be an integral part of the IT support function across all Custom Interconnect Sites. You will be assisting the IT Manager and other IT staff to provide high-quality support to internal customers throughout the business. The IT Support Technician role is a new position within our team to support the continued growth of both our IT department and wider company., * Processing help desk tickets from staff.

 * Following departmental and company procedures.
 * Processing new starters, leavers and staff changes for IT equipment and services.
 * Installation of laptops, PCs, mobile phones and tablets.
 * Patching network connections.
 * Helping users with technical issues in applications.
 * Using troubleshooting techniques to resolve problems.
 * Updating documentation and maintaining departmental records.
 * Setup of user accounts and assisting users with login issues.
 * Assistance with staff training and induction.
 * Undertaking daily backup procedures.
 * Willingness and ability to provide some out of hours support (after training) would be desirable.


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