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# IT Support Technician

- **Company:** Form Energy
- **Location:** Pittsburgh, PA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Acrobat, Business Software, Network Troubleshooting, Network Connections, Information Technology, Slack, Gsuite, User Accounts
- **Published:** August 27, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88161544/1

## About the Role

* College degree or equivalent work experience and 1+ years of IT experience
 * Outstanding customer service skills
 * Ability to multitask; a quick learner who is adaptable
 * Excellent troubleshooting skills
 * Experience supporting onsite users
 * Experience with printer support
 * IT support/helpdesk experience with Windows in an AD environment; Mac experience is a plus
 * Experience with standard business applications, such as Google Workspace, Microsoft 365, Slack, Adobe Acrobat, 1Password

## Description

As an IT Support Technician, you will be the first point of contact for our Weirton, WV location and work within a broader team to support projects and IT activities across the company. This will include day-to-day internal customer service and support for first-level issues, assisting end users with onboarding, set-up, service requests, and troubleshooting for a fleet of Windows/Mac devices and peripheral equipment. Maintaining hardware and software installation and configuration and analyzing and evaluating network connectivity-related issues. This role is onsite with a 6:00am-2:30pm shift.

What you'll do:

 * Provide tier 1 and 2 support to Form Energy employees
 * Configure, maintain and support IT hardware including user laptops, desktops and lab computers
 * Install and configure appropriate software according to specifications
 * Troubleshoot printer, AV and network issues
 * Assist with the onboarding of employees
 * Create new user accounts
 * Manage an inventory of IT assets and supplies
 * Update documented processes


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