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# IT Help Desk Technician

- **Company:** WIGHTMAN ASSOC.
- **Location:** Kalamazoo, MI, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Geographic Information Systems, Adobe Creative Cloud, Software Applications, Information Systems, Computer Literacy, Data Mapping, Issue Tracking Systems, Microsoft OneNote, Microsoft Office, Microsoft Software, Bluebeam, Computer Equipment, Information Technology, Autodesk Autocad, Hardware Debugging
- **Published:** August 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-help-desk-technician-kalamazoo-mi--cf26cc11-764d-438e-8936-36f81e4f992b

## About the Role

* Proven problem-solving skillset, while technically minded and efficient
 * Ability to work in a team environment, and able to work with employees both in-person and remote
 * Demonstrates knowledge of computer hardware, software, and mobile devices
 * Ability to diagnose and resolve basic computer technical issues
 * Customer service experience with proven time management skills and ability to multi-task and prioritize work
 * Attention to detail
 * Highly motivated and demonstrates initiative
 * Proficiency in Microsoft software, including Office 365, Teams, OneDrive, and OneNote.

Organizational Relationships:

 * Reports to IT Manager

Required Education/Experience:

 * High School diploma or equivalent

Preferred Education/Experience:

 * Associates of Computer Science or related field
 * Autodesk product familiarity
 * Adobe products
 * Bluebeam, Adobe Product Family, Analysis Skills, Architectural Engineering, Building Surveying, Civil Engineering, Communication Skills, Community Support, Computer Hardware, Computer Science, Computer Software, Computer Workstations, Construction, Consulting, Customer Relations, Customer Support/Service, Data Mapping, Detail Oriented, Diagnostics Solutions/Software, Equipment Replacement, Establish Priorities, Geographic Information Systems (GIS), Government, Hardware Repair, Help Desk, Identify Issues, Information Technology & Information Systems, Interior Design, Land Surveying, Microsoft Product Family, Mobile Devices, Multitasking, Problem Solving Skills, Systems Administration/Management, Team Player, Technical Leadership, Technical Support, Time Management, Topography

## Description

At Wightman, we rely on our IT systems to help us create the solutions for our teams, clients, and partners. We are seeking an IT Help Desk Technician to join us in providing efficient, valuable technical assistance to our users. In this role, the Help Desk Technician will have strong technical knowledge and be able to communicate effectively to understand the problem, seek clarification from end user when necessary, and explain and/or install the solution successfully while maintaining exemplary customer service., * Initial point of contact for users seeking assistance via phone, email, ticket and Teams

 * Perform remote troubleshooting through diagnostic techniques and pertinent questions
 * Manage Helpdesk ticket system
 * Install, change, and repair computer hardware and software
 * Perform routine software checks of shared workstations and conference room technology
 * Manage replacement technology equipment stock
 * Routine visits to regional offices for staff support


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