> Markdown version of [/jobs/ext/227104-helpdesk-technician-iii](https://www.wearedevelopers.com/jobs/ext/227104-helpdesk-technician-iii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Technician III - **Company:** CyberSheath Services International, LLC - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $85,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Online Services, CompTIA Security+, Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Microsoft Servers, Windows Search, Azure Active Directory, Cloud Services, Remote Service Software, Security Information and Event Management, TCP/IP, Wi-Fi Technology, Cloud Platform System, Software Troubleshooting, Microsoft InTune, Infrastructure Automation Frameworks, Information Technology, Deployment Automation, Server Operating Systems & Platforms - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a76fd31d4baa97f4 ## About the Role Do you have experience in Windows?, * Minimum 4+ years working for a Managed Service Provider (MSP) * Minimum of 7+ years' experience working on an Information Technology Helpdesk using remote support tools * Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred) * Prior experience using Remote Monitoring and Management (RMM) tools (i.e. - Automate, Labtech, Continuum, NinjaOne, etc.) * Ability to provide exceptional customer service in all situations * Possess strong troubleshooting, problem-solving, and verbal/written communication skills * Experience with Microsoft Windows desktop and server operating systems * Experience with Microsoft Office 365 / Azure administration * Proficiency with Microsoft Server Active Directory / Group Policy * Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN) * Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc. * Knowledge of scripting and automation tools a plus * Demonstrated ability to work in a team environment * Must be authorized to work for any employer in the U.S Preferred Education, Experience, & Skills * Bachelor's degree from an accredited university in Computer Science, Engineering, or a related field * Experience with Security Technologies: * + Multifactor Authentication * + Encryption * + SIEM/SOAR * + Endpoint Detection and Response * Preferred Certifications: * + Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+ * Excellent organizational skills including the ability to balance conflicting priorities * Ability to work independently, remotely, and as part of a team ## Description The Helpdesk Technician III serves as a subject matter expert for the most advanced hardware, software, and networking escalations. The ideal candidate will possess a detailed understanding of diverse IT systems, both on-premise and cloud environments, and apply that understanding to provide support to CyberSheath customer's systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role. Essential Responsibilities (included but not limited to): * Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice * Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services that have been escalated from Tier 1 and 2 technicians * Provide day-to-day operational support for, * Provide escalation support as necessary for Level I and II Helpdesk staff * Assist with the onboarding and offboarding of clients, systems, and users * Deploy and maintain security tools and management agents * Maintain current notes and time entries for all requests in the helpdesk ticketing system * Create and maintain comprehensive documentation for internal and client systems * Work with third-party vendors to remediate issues as needed ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Tomb rAIder: AI Search with Kotlin](https://www.wearedevelopers.com/videos/1989-tomb-raider-ai-search-with-kotlin) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Knowledge graph based chatbot](https://www.wearedevelopers.com/videos/754-knowledge-graph-based-chatbot) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)