> Markdown version of [/jobs/ext/2271079-mission-it-operator](https://www.wearedevelopers.com/jobs/ext/2271079-mission-it-operator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mission IT Operator - **Company:** Caci Inc - **Location:** Springfield, VA, United States - **Salary:** $61,100.0 - $122,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Unix, Software Documentation, Linux, Linux System Administration, Network Connections, HP OpenView, Software Systems, Virtualization Technology, Information Technology, Tools for Reporting, Network Server, Vmware - **Published:** August 27, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9121596/mission-it-operator ## About the Role Required: - Active TS/SCI with Poly required. - Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification. - Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and responses. - Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations. - System administration experience to include UNIX, Linux, and Windows platforms Desired: - Experience with virtualization technologies and software such as VMware - Knowledge and understanding of Enterprise Management Systems including HP OpenView, and CA-based Concord ## Description You will perform as a Mission IT Operator supporting a 24x7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a global environment. Shift Work (12 hours a day 0600-1800, 1800-0600/ 4 on 4 off (Day, Day, Night, Night). Responsibilities - Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems - Analysis techniques and procedures. - Ensure appropriate function of hardware, software, or system functional specifications. - Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity. - Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. - Supports new infrastructure projects. - Maintains all configuration documentation for assigned infrastructure. - Master the steps required to effectively manage and prioritize incidents. - Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, email, and walk-up channels. - Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and resolution. - Create and manage support tickets in a web-based ITSM/CRM platform while actively troubleshooting and communicating with end users. Perform initial assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams - Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs. - Monitor, recognize, evaluate, and correlate system and network problems. - Responsible for maintaining a privileged user level of access, across numerous high-priority systems. - Interface daily with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise. - Interpret system documentation and record problems in appropriate reporting tools. - Support after-action activities, by collecting data that describes the environment at the time of the failure. - Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution. - Restart system services as needed.- Restart system hardware as needed. - Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates.- Coordinate with any required resources across the enterprise to resolve operational issues. - Work with other 24x7 ground segments across multiple locations providing enterprise-level maintenance support, with high customer visibility into all actions and responses. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)