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# Success Architect

- **Company:** Meltwater US Holdings Inc.
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Salary:** $91,000.0 - $130,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Cleansing, Data Streaming, Windows Workflow Foundation, Large Language Models
- **Published:** August 27, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18080577?backUrl=%2Fcareer%2F18080577%2FSuccess-Architect-North-Carolina-Charlotte

## About the Role

* 5+ years of experience in solutions consulting, product specialist, or similar customer-facing technical roles
 * Hands-on fluency with LLM platforms and agentic tooling, including how to build and structure custom skills or agents, not just how to prompt one
 * Working understanding of MCP (Model Context Protocol) or comparable connector architectures, and how data flows from a platform into an LLM environment
 * Comfort translating a technical capability into a clear business workflow, and comfort translating a business need into the technical setup that solves for it
 * Experience supporting large, complex, or enterprise-scale accounts, including the patience and structure needed for phased implementations
 * A genuine curiosity about where AI is headed, evidenced by how you already use these tools, not just familiarity with the space
 * Strong cross-functional instincts and the ability to work smoothly alongside CS, Account Management, and Implementation without needing rigid handoffs
 * Excellent communication skills, credible with both technical stakeholders and senior business decision-makers
 * Prior experience with Meltwater's product suite or similar media intelligence/social listening platforms is a plus, but not required

## Description

* Partner with customers from implementation onward to design how they'll use MCP and LLM platforms to work with Meltwater data, setting the technical and workflow foundation early so adoption sticks
 * Help customers build skills, agents, and repeatable workflows that turn raw Meltwater data into reports, briefs, and other deliverables their teams actually use
 * Develop and share best practices for combining Meltwater data with other datasets customers bring into their LLM environment, including guidance on structuring, prompting, and data hygiene
 * Act as the primary point of contact for the "outside the product" experience, working alongside CS, Account Managers, and Implementation so nothing falls in the gap between platform and product
 * Stay current on the fastest-moving part of the AI landscape (models, agent frameworks, MCP tooling) and translate what's new into practical guidance customers can use right away
 * Identify friction points or recurring questions across accounts and turn them into scalable enablement materials, playbooks, or internal feedback for the product team
 * Build trusted, senior-level relationships with sophisticated customer stakeholders who expect a true expert, not a generic support contact
 * Represent the voice of the customer internally, feeding real-world usage patterns and gaps back to Product and Solutions Consulting leadership


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