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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Desktop Support Specialist - **Company:** Hancock Whitney Corporation - **Location:** Gulfport, MS, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Software Applications, Microsoft Outlook, Spreadsheets, Information Systems, Databases, Database Storage Structures, Text Processing, Hard Disk Drives, Project Management Software, Microsoft Office, Microsoft Visio, Microsoft Software, Network Service, Microsoft PowerPoint, Data Logging, Enterprise Software Applications, Computer Equipment - **Published:** August 27, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88160183/1 ## About the Role * Bachelor's degree from a four-year college or university; two to four years of related experience and/or training; or equivalent combination of education and experience * High level knowledge of Microsoft Office products including Microsoft Word, Excel, Access, PowerPoint, and Outlook email program * To perform this job successfully, an individual should have knowledge of Accounting software; Database software; Development software; Human Resource systems; Internet software; Payroll systems; Project Management software; Spreadsheet software and Word Processing software * Mastery of the desktop operating system and as knowledgeable about the applications as the business unit that uses it. * Proficient in the use of a variety of Microsoft Software such as Office, Project, and Visio * Proficient in the development and modification of script utilities * Must have ability to work independently and perform all duties of the job efficiently and effectively ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS: * Excellent communication and client service skills * Ability to manage time and competing priorities in a retail environment * Strong interpersonal skills with the ability to interact with all levels of an organization * Collaborative professional skills that lead to a collegial and partnered approach to meeting objectives * High motivation with ability to successfully meet individual and team goals while maintaining individual performance over the long term * Ability to understand and interpret a P&L and financial statements * Adaptability, flexibility and ability to work branch hours, including weekends and some evenings. ## Description Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account., * Acts as an internal resource available to all bank personnel for situations encountered with computer operating systems or associated components and peripherals. * Provides technical support by answering questions and resolving problems regarding all aspects of the banks departmental computer software applications. * Develops in-depth knowledge of the information needs of the business unit and pursues the technical skills to support those needs. * Develop in depth knowledge of database and database structures to provide application support for the business units. * Monitors systems in the business unit and resolves errors and inefficiencies. * Provide (Level 2) support for departments that have logged problem calls with the Service Desk. * Accepts and updates call tickets as appropriate. * Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises. * Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer. * Enters commands and observes system functions to verify correct system operation. * Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. * Instructs users in use of equipment, software and manuals. * Coordinates activities with help desk, network services or other information systems groups. * Replaces defective or inadequate software packages. * Refers major hardware problems to service personnel for correction. * Secondary Duties: * Develops in-depth knowledge of applications used by other business units as assigned. * Acts as internal resource for assigned business units as it relates to any situation encountered with computer hardware or software. * May be asked to work nights, weekends and holidays. * May be included in an on-call rotation. * Provides guidance and mentoring to Desktop Services technicians and team members. * Provides level 1 support as needed. * Some travel is required. * Performs all other duties as assigned. ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)