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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** EMPRO STAFFING, LLC - **Location:** Irvine, CA, United States - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Microsoft Management Console, Linux, Domain Name System (DNS), Cryptographic Protocols, Virtual Private Networks (VPN), Local Area Networks, Network Security, Linux Distribution, Microsoft Office, System Center Configuration Manager, Windows Servers, Network Architecture, Networking Basics, Software Deployment, TCP/IP, Wide Area Networks, Wireless Access Point, Network Routers, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, User Administration, Servicenow - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4dfae1720054fac1 ## About the Role Do you have experience in macOS?, We are seeking a dynamic and proactive Technical Support Specialist to join our innovative IT team. In this role, you will be the frontline problem solver, providing exceptional technical assistance to users across various platforms and devices. Your expertise will ensure seamless operation of hardware, software, and network systems, empowering our organization to achieve its goals with confidence. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily operations., * Proven experience in providing IT support or desktop support in a fast-paced environment * Strong knowledge of operating systems including Windows (Windows 10/11), macOS, and Linux distributions * Hands-on experience with computer networking concepts such as TCP/IP, DNS, LAN/WAN management, VPN setup, and network security protocols * Familiarity with IT infrastructure components like firewalls, switches (including Meraki), routers, and wireless access points * Proficiency in troubleshooting software applications including Microsoft Office Suite and enterprise tools such as ServiceNow or Jira * Experience managing computer hardware components and peripherals for troubleshooting or upgrades * Excellent communication skills with the ability to translate technical information into clear guidance for end-users * Analysis skills for diagnosing complex issues quickly and accurately while maintaining a customer-focused approach Join us to be part of a vibrant team dedicated to delivering top-tier IT support that keeps our organization running smoothly. Your expertise will help foster an innovative environment where technology empowers success! ## Description * Deliver prompt and effective technical support to end-users via help desk tickets, phone, or email, ensuring issues are resolved efficiently and professionally * Troubleshoot software problems across multiple operating systems including Windows, macOS, and Linux, identifying root causes and implementing solutions * Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to maintain optimal performance * Support network infrastructure by configuring and maintaining LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), firewall settings, DNS (Domain Name System), TCP/IP protocols, and network security measures such as Meraki and firewall appliances * Administer Active Directory, Microsoft Windows Server environments, GPO (Group Policy Objects), SCCM (System Center Configuration Manager), and BMC Remedy for user account management and system deployment * Assist with computer management tasks including software installations, updates via SCCM, hardware upgrades, and asset tracking * Collaborate with team members using tools like ServiceNow and Jira to document issues, track progress, and escalate complex problems as needed ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)