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# IT Support Specialist / Tech Support Engineer

- **Company:** Beacon Engineering Company Inc
- **Location:** Shrewsbury, MA, United States
- **Experience:** Experienced
- **Salary:** $104,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Ubuntu (Operating System), System Configuration, Linux, HP Thin Clients, Information Technology, Hardware Infrastructure
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=00c32df2c5cc8b4e

## About the Role

Do you have experience in macOS?, Do you have a Bachelor's degree?, * Bachelor's degree in Computer Science or equivalent experience

 * Minimum of 2 years of experience in a Service Desk or similar technical support role.
 * Strong troubleshooting and problem-solving skills.
 * Professional communication and interpersonal skills.
 * Proficiency supporting Windows, Mac, and Linux/Ubuntu environments.
 * Experience with hardware deployment, imaging, and device configuration preferred.

## Description

Tech Support Engineer to provide technical support for hardware, software, and end-user technology needs. This individual will serve as a primary point of contact for IT-related issues, delivering responsive support and excellent customer service in a fast-paced environment. The ideal candidate is comfortable troubleshooting multiple issues simultaneously and has hands-on experience supporting a variety of devices and operating systems., * Provide hands-on and remote technical support for Windows, Mac, and Ubuntu/Linux users.

 * Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
 * Configure, provision, and deploy laptops, desktops, and other end-user devices.
 * Support hardware including desktops, laptops, thin clients, scanners, and peripheral devices.
 * Upgrade existing systems and replace or repair damaged hardware components.
 * Manage IT inventory assets, including documentation, deployment, decommissioning, and recycling processes.
 * Maintain a high level of responsiveness and customer service while handling multiple support requests.
 * Assist with general technology setup and ongoing user support across the organization.
 * Lift and transport equipment up to 25 lbs as needed.


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