> Markdown version of [/jobs/ext/2271785-onsite-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/2271785-onsite-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# ONSITE Help Desk Analyst

- **Company:** Everforth Apex
- **Location:** Greensboro, NC, United States
- **Contract:** Temporary to permanent
- **Skills:** Active Directory, Microsoft Desktop Optimization Pack, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Microsoft Operating Systems, Remote Service Software, TCP/IP, Software Troubleshooting
- **Published:** August 27, 2026
- **Apply:** https://www.dice.com/job-detail/1e5e317d-1214-4ed7-909d-71de2d0dd883

## About the Role

* Previous experience in a Help Desk, Service Desk, Desktop Support, IT Support, or Technical Support role preferred.
 * Strong customer service skills with the ability to communicate effectively with both technical and non-technical users.
 * Excellent verbal and written communication skills.
 * Strong organizational and time-management abilities.
 * Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively.
 * Solid knowledge of Microsoft operating systems, Microsoft Office, and Microsoft desktop environments.
 * Strong understanding of TCP/IP networking principles and basic network troubleshooting.
 * Ability to work independently while contributing as a collaborative team member.
 * Strong interpersonal skills and a positive, customer-focused attitude.
 * Willingness to learn new technologies and adapt to changing business needs.

Technical Skills:

 * Microsoft Windows environment support
 * Microsoft Office Suite
 * Active Directory (preferred)
 * Hardware and software troubleshooting
 * TCP/IP networking fundamentals
 * Remote support tools
 * Ticketing/case management systems
 * Basic desktop and peripheral support

Nice to Have:

 * Experience supporting manufacturing, operations, or production environments.
 * Exposure to enterprise IT support processes.
 * Knowledge of mobile device support and user account administration.
 * IT certifications such as CompTIA A+, Network+, or similar.

## Description

* Provide technical support to local and remote end users by diagnosing and resolving hardware, software, network, and system-related issues.
 * Deliver exceptional customer service while serving as a primary point of contact for technical support requests.
 * Support users in a Microsoft-based environment, troubleshooting desktop, laptop, mobile device, and application issues.
 * Assist production operations and business users by providing timely technical support and issue resolution.
 * Utilize established IT support processes, tools, and ticketing systems to document, track, and resolve incidents.
 * Troubleshoot connectivity and networking issues using a strong understanding of TCP/IP fundamentals.
 * Escalate complex technical issues to appropriate support teams while maintaining ownership of the customer experience.
 * Maintain accurate documentation of support activities, resolutions, and technical procedures.
 * Collaborate with team members and other support groups to ensure efficient problem resolution.
 * Support continuous improvement efforts focused on service quality, user satisfaction, and operational efficiency.
 * Participate in after-hours or overtime support activities as business needs require.


## Related Videos

- [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)