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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Service Delivery Manager - **Company:** Thinknorth Llc - **Location:** Charlotte, NC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** .NET Framework, Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, Apple IOS, Application Portfolio Management, Application Services, Data Hub, Mobile Application Software, Knowledge Management, Microsoft Dynamics, Oracle (Applications), Power BI, SQL Databases, Enterprise Software Applications, Microsoft Power Automate, Azure Data Factory, Technical Debt, Information Technology, Data Analytics, Enterprise Integration, Data Management, Azure Synapse Analytics, Powerapps - **Published:** August 27, 2026 - **Apply:** https://www.dice.com/job-detail/85e786f7-da9c-4aad-8d2b-896ad4b7928e ## About the Role * 15+ years of IT experience * 5+ years in AMS/Application Support/Service Delivery leadership roles * Strong background managing large enterprise application portfolios * Deep understanding of ITIL processes including Incident, Problem, Change, Service Request, and Knowledge Management * Experience managing global delivery teams across onsite, offshore, and nearshore models * Strong executive stakeholder management, communication, and governance experience * Proven track record driving automation, operational excellence, and service transformation initiatives * Experience supporting SLA-driven managed services engagements * Working knowledge of: * Microsoft Dynamics 365 * Power Platform * .NET Applications * Data & Analytics Platforms * Enterprise Integration Ecosystems, * Utility, Construction, Engineering, or Field Services industry experience * Azure Data Platform and Power BI exposure * Experience with AIOps, Observability, and Service Automation * Managed Services Transformation and Modernization experience * ITIL Certification preferred Best Regards ## Description We are seeking an experienced Application Service Delivery Manager to lead a large-scale Application Managed Services (AMS) engagement supporting a diverse portfolio of enterprise applications, data platforms, and business-critical systems. This role will serve as the primary liaison between business stakeholders and global delivery teams, driving operational excellence, governance, service performance, continuous improvement, and AI-led transformation initiatives. The ideal candidate will possess strong AMS leadership experience, stakeholder management skills, and a proven track record of managing complex enterprise application landscapes. Technology Landscape The application portfolio includes: * Oracle Field Service * Microsoft Dynamics 365 Field Service * Microsoft Power Platform (Power Apps, Power Automate, Dataverse) * Apple iOS Mobile Applications * Legacy .NET Applications & APIs * Azure Data Platform (Azure Synapse, ADLS, SQL) * Power BI Analytics & Reporting * Enterprise Integration Platforms, * Own end-to-end AMS service delivery, ensuring compliance with SLAs, KPIs, governance processes, and contractual commitments. * Lead Incident, Problem, Change, Service Request, and Knowledge Management functions across multiple technology towers. * Manage support and enhancement portfolios, capacity planning, resource allocation, and delivery execution across onsite, nearshore, and offshore teams. * Serve as the primary escalation point for business stakeholders and technology leadership. * Drive operational reviews, executive governance meetings, and service improvement initiatives. * Leverage AI, automation, monitoring, and analytics to improve operational efficiency, reduce incidents, and enhance user experience. * Develop strategies to transition support operations from reactive to proactive service models. * Collaborate with architecture, development, infrastructure, and business teams to support modernization initiatives and technical debt reduction. * Maintain operational documentation, runbooks, SOPs, and knowledge repositories. * Drive continuous improvement initiatives focused on productivity savings, automation, stability, and service quality. ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [PoC “Austria Experience Data Hub”](https://www.wearedevelopers.com/videos/92-poc-austria-experience-data-hub) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [100 million days in Vienna: A story of APIs & AI in tourism.](https://www.wearedevelopers.com/videos/93-100-million-days-in-vienna-a-story-of-apis-ai-in-tourism) - [Community Interview - PyLadies Berlin](https://www.wearedevelopers.com/videos/837-community-interview-pyladies-berlin) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [MLOps – What’s the deal behind it?](https://www.wearedevelopers.com/magazine/125-mlops-what-s-the-deal-behind-it) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)