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# Help Desk/PC Technician

- **Company:** Sierra Pacific Industries
- **Location:** Redding, CA, United States
- **Salary:** $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple IOS, IBM System I, VoIP, Business Software, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Azure Active Directory, Remote Service Software, TCP/IP, Wide Area Networks, Wi-Fi Technology, Tablet Computers, Firewall Services Module, Server Operating Systems & Platforms
- **Published:** May 13, 2026
- **Apply:** https://spi-ind.com/Careers/Details/4060405132026

## About the Role

* 1+ years' computer and/or network problem-solving experience in a business environment (commercial/large network environment a plus)
 * CCNA and/or A+ certifications or equivalent education is a plus
 * Proven excellent customer service and interpersonal communication skills
 * Demonstrated knowledge of remote support tools
 * Experience with Microsoft Windows and Microsoft 365
 * Working knowledge of Windows Desktop, Server operating systems, Active Directory, and Azure Active Directory
 * Basic understanding of firewall rules, anti-virus software and other desktop security products
 * Working knowledge of TCP/IP, DNS, and DHCP is preferable
 * Business network (VPN, Wi-Fi, WAN's & LAN's), wireless and VOIP skills are a plus
 * Familiarity with mobile device setup and support
 * Ability to successfully work in both independent and team environment

## Description

* Actively support company IT operations throughout U.S. utilizing strong PC and network knowledge
 * Effectively troubleshoot and resolve technology issues by phone
 * Provide positive results and best user experience by identifying problems, researching answers, and guiding users through corrective steps
 * Coach and demonstrate for users' best practice problem-solving methods
 * Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers
 * Address various and concurrent issues with timely and effective follow-up and resolution
 * Monitor file, device sharing, and permissions
 * Troubleshoot various network and Wi-Fi issues to completion
 * Install and support Microsoft, IBM i, and other business software and licensing
 * iOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting


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