> Markdown version of [/jobs/ext/2271929-it-help-desk](https://www.wearedevelopers.com/jobs/ext/2271929-it-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk - **Company:** Ensign Services, Inc. - **Location:** Dallas, TX, United States - **Salary:** $41,600.0 - $45,760.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Hospital Information Systems, Cyber Security, Information Systems, Data Security, Desktop Computing, Microsoft Exchange Server, Financial Software, Information Security Management, Microsoft Office, Network Protocols, Citrix Systems, Productivity Software, Computer Equipment, Information Technology, Laptops, Workday - **Published:** August 27, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-help-desk-dallas-tx--1c3ce090-9cc6-41f2-8024-74b2df9ad77c ## About the Role * 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications. * Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory. * Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support. * Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email. * Ability to be proactive in your day-to-day responsibilities and work with minimal supervision. * Ability to prioritize, multitask and work under time constraints. * Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes. * Ability to be flexible and adapt to changes in regard to expectations and the organization. * Ability to hold peers accountable for and work as a team to achieve success. * Ability to work (1) federal holiday a year, required., Accounting, Acute Care, Administrative Skills, Childcare, Citrix Product Family, Clinical Information Systems, Communication Skills, Compensation and Benefits, Computer Security, Construction, Customer Support/Service, Desktop PC, Document Scanners, Establish Priorities, Finance Software, Help Desk, Human Resources, Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Insurance, Laptop PC, Legal, Long-Term Care, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Office, Microsoft Windows Operating System, Multitasking, Network Protocols, Peripheral Hardware, Presentation/Verbal Skills, Printers, Resolve Customer Issues, Risk, Risk Management, Team Player, Technical Support, Telephone Skills, Writing Skills ## Description The IT Help Desk position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. In this role, you are expected to provide a great customer service experience and maintain key performance standards that help drive success. Regular duties and responsibilities will primarily include the following: * Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment. * Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed. * Assist with other IT support responsibilities, as needed. ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WeAreDevelopers LIVE - How DevRel Makes Tech More Human](https://www.wearedevelopers.com/videos/2149-wearedevelopers-live-how-devrel-makes-tech-more-human) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)